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McAfee Wake up Calls to Linus servers

I would ask McAfee how do we send a wakeup call from Linux or how do we troubleshoot a linux system? We have systems that our network team thinks should be hitting ePO but we do not see them, not sure of the work flow on our side (Network team tasks) and how we can trouble shoot this issue.
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McAfee Employee
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Re: McAfee Wake up Calls to Linus servers

The agent logs on Linux are located in /var/McAfee/agent/logs.  The masvc log is the one to go to for communication.  Search for the keyword asci and see where agent is beginning its communication, what server or agent handler it is trying to connect to and the server response, or if it can even reach the server.  The server log on the epo or agent handler it is trying to connect to may or may not have anything in it related, depending on if the client was able to reach the server or not.  Port 8081 needs to be open for wakeups to work, but they won't work if the servers are natted in any way unless you have dxl brokers and clients are connected to dxl.  443 needs to be open from client to server with no ssl inspection in between.  Sometimes a packet capture from the client can tell us a lot, if a firewall or proxy is presenting wrong certificate, etc.  A lot of it depends on the client's ability to reach the server to begin with.

 

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McAfee Employee
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Re: McAfee Wake up Calls to Linus servers

Also, please look at #; 

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

section: Non-Windows Agent Guide

 

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