cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dprotzek
Level 7
Report Inappropriate Content
Message 1 of 4

McAfee Updater prevents shutdown

Hi,

yesterday I upgraded a workstation from Enterprise Security to Endpoint Security.

Everything worked fine and the Installation is marked as succesful in ePO.

 

But now when the users wants to shutdown the computer the McAfee Updater prevents the shutdown saying "McAfee Security products are being deployed" (translated).

 

Not sure what is going on as I can also not find any McAfee Logs in C:\Windows\

 

What to do?

3 Replies
BenEllis
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: McAfee Updater prevents shutdown

You might need to run MER.mcafee.com and check your MA logs. 

If your looking for mcafee logs you can check.

c:\windows\temp\mcafeelogs

or %windirtemp% or %temp% for short. Do you see any logs there?

McAfee Support

Benjamin Ellis

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

benp
Level 8
Report Inappropriate Content
Message 3 of 4

Re: McAfee Updater prevents shutdown

 exactly shoulkd we be looking for in the logs? or should we open a case with SUpport?

akatt
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: McAfee Updater prevents shutdown

Review the below article when time permits.  Seems right on point with the described symptom.

https://kc.mcafee.com/corporate/index?page=content&id=KB90752

 

Was my reply helpful?

If this information was helpful in any way, or answered your question, will you please select "Accept as Solution" in my reply, or give kudos as appropriate, so together we can help other members?

 

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community