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McAfee Product Removal After Upgrading to epo 5.10

Hi everyone,

I am having this symptom where some products are showing up in ePO on some of my managed systems. For example VirusScanEnterprise8.0 is on a few of my servers in ePO, but not in the "Programs and Features" on my server. I can see it in the c:\ drive though. 

This is also the same with Host Intrusion Prevention.

I am unable to use a Client Task to uninstall these because there is no Extension for VSE or HIP for ePO 5.10. I can't uninstall on my server because it is not in the "Programs and Features"

Finally, I am unable to reboot my servers due to downtime.

Does anybody know how to remove these products from my servers AND ePO?

 

Thank you!

2 Replies
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Re: McAfee Product Removal After Upgrading to epo 5.10

You should be able to look in the registry HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSSCAN8000 and find the uninstall key.  Run that command on the server you wish to do the uninstall on.  

You could also add VSE product and extensions into your ePO 5.10 server, then perform the uninstall from ePO.  

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Re: McAfee Product Removal After Upgrading to epo 5.10

Hello @willcheung12 

#Thanks for your response.

I would recommend you to open a new Service Request with respective teams.

Other thing you can try running the Endpoint Removal Took which is available on product download site under utilities and connector.

Running EPR tool is last resort.

 

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