cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
V1nnyboy
Level 7
Report Inappropriate Content
Message 1 of 11

McAfee Grant Number

Hi guys,

I want to remove McAfee enterprise from 14 windows clients.
The uninstall is password protected.
I do not have this password (inherited this environment).
I can remove the password using ePolicy Orchestrator which is running on of our servers.
I do not have credentials for ePolicy Orchestrator (inherited this environment).
I want to download epip.exe from the McAfee download site (epip can restore access to ePO).
I can't download it because I don't have a grant number.

How can I get this grant number so I can just download epip.exe and get it done ? 
Thank you.

10 Replies
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 11

Re: McAfee Grant Number

What version of epo are you running?  Are you removing all McAfee from your environment or plan on renewing your grant?

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 11

Re: McAfee Grant Number

Additionally, do you have the install files for epo stored anywhere?  There is a copy of that tool in the install files.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

V1nnyboy
Level 7
Report Inappropriate Content
Message 4 of 11

Re: McAfee Grant Number

No. I have 0 information about this installation (inheritance).

V1nnyboy
Level 7
Report Inappropriate Content
Message 5 of 11

Re: McAfee Grant Number

5.10

Planning on removing it for now.

Thank you if you can help me get the grant number associated with this installation or even better epip.exe.

aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 11

Re: McAfee Grant Number

Please reach out to our customer services team, they will help you finding our the grant number for your organization and provide it to you after passing security checks 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

V1nnyboy
Level 7
Report Inappropriate Content
Message 7 of 11

Re: McAfee Grant Number

I tried that for 2 hours here in Belgium.

I've been on hold for 20 minutes on the business support with no one answering.
I've been given wrong phone numbers by the consumer support.
I can't ask for help online cause it asks grant number, which is my problem to begin with.

aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 11

Re: McAfee Grant Number

For security reasons we dont do this on the forums, please contact Customer services, details below:

https://www.mcafee.com/enterprise/en-gb/home/contact-us.html

V1nnyboy
Level 7
Report Inappropriate Content
Message 9 of 11

Re: McAfee Grant Number

Have you read what I just said ? I can't reach anyone from customer support.

aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 10 of 11

Re: McAfee Grant Number

im sorry to hear, maybe try another time? as i mentioned we can not provide you a grant number on this forum nor the tool itself

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community