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Hazam
Level 8
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Message 1 of 8

McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi All,

# Not able to install agent in Workstation MacOS Big Sur(Version 11.0.1)... and Received below error... any commend...

MA : 5.7.1.116
ePO : 5.10.0(Build 2408)

 

maxakyc@kayle-macbook-pro desktop % sudo chmod +x McAfeeSmartInstall.sh

Password:

maxakyc@kayle-macbook-pro desktop % sudo ./McAfeeSmartInstall.sh -s

Creating temporary directory...

space required to copy archive is 4223626 bytes

space available at /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9 is 126059343872 bytes

extracting archive to /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9... please wait

Launching the GUI app

The application /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9/McAfeeSmartInstall.app cannot be opened for an unexpected reason, error=Error Domain=NSOSStatusErrorDomain Code=-10827 "kLSNoExecutableErr: The executable is missing" UserInfo={_LSLine=3665, _LSFunction=_LSOpenStuffCallLocal}

 


RGDS | HAZAM


7 Replies
Hawkmoon
McAfee Employee
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Message 2 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi Hazam,

Are you using a custom secure port in the estate here?

If you look at the 'McAfeeSmartInstall_<date info>.log' does it record detail like the details the article describe?

McAfee SmartInstall.exe tries to download the agent using non-secure port and fails
Technical Articles ID: KB94086

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Hazam
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Message 3 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi Hawkmoon,

I copy URL to create agent and paste to workstation MacOS due to user used SSLVPN and work from home... Thanks.

RGDS | HAZAM
Hazam
Level 8
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Message 4 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi...

For workstation Mac used McAfee SmartInstall.sh to install... Thanks
vivs
McAfee Employee
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Message 5 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hello @Hazam 

Thanks for your post.

Could you please check the smart install.log for more detailed error?

Do check the above KB Mentioned KB94086

Also please share the log analysis in detail.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
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Message 6 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

When sharing any log analysis, please remember to remove any identifiable info, such as system names, domain name, IP's, etc.

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Hazam
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Message 7 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi cdinet,

Noted on that. Thanks.
Hazam
Level 8
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Message 8 of 8

Re: McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

Hi vivs,

install.log apply to Mac or Windows user. Thanks.

RGDS | HAZAM
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