McAfee Agent(v5.7.1.116) for workstation macOS Big Sur

[Hazam]

Hi All,

# Not able to install agent in Workstation MacOS Big Sur(Version 11.0.1)... and Received below error... any commend...

MA : 5.7.1.116
ePO : 5.10.0(Build 2408)

maxakyc@kayle-macbook-pro desktop % sudo chmod +x McAfeeSmartInstall.sh

Password:

maxakyc@kayle-macbook-pro desktop % sudo ./McAfeeSmartInstall.sh -s

Creating temporary directory...

space required to copy archive is 4223626 bytes

space available at /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9 is 126059343872 bytes

extracting archive to /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9... please wait

Launching the GUI app

The application /Users/maxakyc/Desktop/McAfeeSmartInstall_xGHQV9/McAfeeSmartInstall.app cannot be opened for an unexpected reason, error=Error Domain=NSOSStatusErrorDomain Code=-10827 "kLSNoExecutableErr: The executable is missing" UserInfo={_LSLine=3665, _LSFunction=_LSOpenStuffCallLocal}

RGDS | HAZAM

[Hawkmoon]

Hi Hazam,

Are you using a custom secure port in the estate here?

If you look at the 'McAfeeSmartInstall_<date info>.log' does it record detail like the details the article describe?

McAfee SmartInstall.exe tries to download the agent using non-secure port and fails
Technical Articles ID: KB94086

[Hazam]

Hi Hawkmoon,

I copy URL to create agent and paste to workstation MacOS due to user used SSLVPN and work from home... Thanks.

RGDS | HAZAM

[Hazam]

Hi...

For workstation Mac used McAfee SmartInstall.sh to install... Thanks

[vivs]

Hello @Hazam 

Thanks for your post.

Could you please check the smart install.log for more detailed error?

Do check the above KB Mentioned KB94086

Also please share the log analysis in detail.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

[cdinet]

When sharing any log analysis, please remember to remove any identifiable info, such as system names, domain name, IP's, etc.

[Hazam]

Hi cdinet,

Noted on that. Thanks.

[Hazam]

Hi vivs,

install.log apply to Mac or Windows user. Thanks.

RGDS | HAZAM