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McAfee Agent not creating installation logs

Any idea why might McAfee Agent (5.7.0) not be creating installation logs (from VSE/HIP/DLP for example)? I looked in C:\Windows\temp and Appdata\local\temp for all users but found nothing. Only thing found were some McTray and UpdaterUI logs in appdata\local\temp. The installations in question are triggered from ePO Deployment task.

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Hawkmoon
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Message 2 of 4

Re: McAfee Agent not creating installation logs

Morning!

Can't say I'm aware of an MA 5.7.x issue etc where it will not write logs, might be something with the device or even the MSI installer doing something odd.

Anything in the event logs?

Do you see/have an MSI install file in the temp folder?

If its only this one device doing this setting up debug level logging of the MSI may help.

MSI Debugging 

If more than one, then can you select one device and run the MA install locally, does that write logs or not?

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vivs
McAfee Employee
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Message 3 of 4

Re: McAfee Agent not creating installation logs

Hello @HugsNotDrugs 

Thanks for your post.

Exactly, What about manual attempt?

After pushing it from ePO please check masvc and mcscript log and see whether task triggered or not?

Also please share the steps you are following.

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cdinet
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Message 4 of 4

Re: McAfee Agent not creating installation logs

Check the mcscript deploy logs - if they are failing to get files or some other failure before it is able to run the setup for them, no logs will be generated if the install can't start.  

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