cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 1 of 4

McAfee Agent Service High CPU

We're starting to get reports that agent 5.6.6 is consuming a lot of CPU, upwards of 100%.  When that happens, the machine basically becomes unusable.

We have extension 5.6.6.104 and agent version 5.6.6.232.  Windows 10.  We're seeeing it more on machines that have 2 cores.  We didn't have the issue with prior versions.

Please advise.

3 Replies
Level 10
Report Inappropriate Content
Message 2 of 4

Re: McAfee Agent Service High CPU

We have 5K Windows 10 with McAfee Agent 5.6.6.232 and no CPU issue

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 4

Re: McAfee Agent Service High CPU

Hi,

First thing would be to check exactly which process(es) or services are consuming the high cpu.

Then see if that relates to a recent task execution, policy change or other upgrade/installation that may have occurred when this was first observed. 

If it is not immediately clear then consider calling into support for more detailed review.

Hth





Was my reply helpful?


If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: McAfee Agent Service High CPU

You also want to check to see if this occurs during an update or during policy enforcement.  The typical cause of that is during policy enforcement when it is processing a very large policy file.  In programdata\mcafee\agent\db, what is the size of the mapolicy.db file?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community