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Uthra
Level 9
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Message 1 of 4

McAfee Agent Communication Failure

Installed agent on Windows 10 machine. When i checked the logs, i found the below error.Can you check and let me know. We dont use agent handler.

 

2021-01-20 20:06:34.675 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:06:34.675 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:07:02.629 masvc(6544.20020) DataChannel.Manager.Info: A { MsgUpload } spipe alert could not be raise because the first ASC is not yet initiated.
2021-01-20 20:07:12.645 masvc(6544.20020) DataChannel.Manager.Info: A { MsgUpload } spipe alert could not be raise because the first ASC is not yet initiated.
2021-01-20 20:07:32.653 masvc(6544.20020) DataChannel.Manager.Info: A { MsgUpload } spipe alert could not be raise because the first ASC is not yet initiated.
2021-01-20 20:07:35.023 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:07:35.023 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:08:12.666 masvc(6544.20020) DataChannel.Manager.Info: A { MsgUpload } spipe alert could not be raise because the first ASC is not yet initiated.
2021-01-20 20:08:35.374 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:08:35.382 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:09:02.684 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:09:32.678 masvc(6544.20020) DataChannel.Manager.Info: A { MsgUpload } spipe alert could not be raise because the first ASC is not yet initiated.
2021-01-20 20:09:35.712 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>
2021-01-20 20:09:35.732 masvc(6544.6608) masvc.Info: Received handler control code <SERVICE_CONTROL_INTERROGATE(0x4)>, event_type <(0x0)> context <0000000000000000>

3 Replies
twenden
Reliable Contributor
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Message 2 of 4

Re: McAfee Agent Communication Failure

Do you have crowdstrike installed? Found this KB article that has this exact error listed with the agent.

 

https://kc.mcafee.com/corporate/index?page=content&id=KB92304&locale=en_US

 

 

cdinet
McAfee Employee
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Message 3 of 4

Re: McAfee Agent Communication Failure

If you do a collect and send props, what error is shown in the masvc log for communication attempt?

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Hawkmoon
McAfee Employee
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Message 4 of 4

Re: McAfee Agent Communication Failure

Hi Uthra,

Can you check your platforms and this article, does this help?

Windows 10 compatibility with McAfee products
Technical Articles ID: KB85784

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