cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 1 of 12

McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Hi,

I've checked in the McAfee Agent 5.5.1.342 version into ePO 5.3.3 (Build 279).

When I try to deploy it to a Windows machine, ePO reports that the task expired, but the Agent is correctly installed on the system.

1.png

Has anyone seen this problem?

Att,
Vandrey Trindade
1 Solution

Accepted Solutions
vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 12 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

I will have to install a fresh new ePO on a new server.

Att,
Vandrey Trindade

View solution in original post

11 Replies
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

I would suggest opening a ticket with McAfee so we can review logs.  We don't advise posting logs here, as they can contain sensitive company information.  KB88008 describes your issue, but you already have the version of epo that resolves that issue.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Hem
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Do you see the issue only with MA deployment or with data channel communication also? 

Please check KB89858

vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Hey guys,

Thanks for replying.

I've checked my server (Windows Server 2008 SP2) and indeed it has that data channel problem.

But I've tried to use the workaround and no joy...

IIS.png

The funny thing is that I had to use that tool so I could update ePO, the fix was to click on the "Best practices" button.

 

PS: I also have tried to open a support ticket, but when I try, it says that I have no Support Entitlement. We have renewed it last month.

2.png

Att,
Vandrey Trindade
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

You may have to update grant number info on the service portal or call customer service to fix that for you.  There are many reasons for datachannel issues, so it might be better to open a ticket, even if you have to call in to do so rather than open a ticket on the service portal.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Thanks! I'm waiting for the working hours of the customer service to call them.

Att,
Vandrey Trindade
vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 7 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Service Request opened: SR# 4-19116177441

Att,
Vandrey Trindade
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Thanks - please upload a mer from an affected client and the epo server.  When you run the mer (mer.mcafee.com), be sure to run as administrator and choose the specific products you are collecting for instead of choosing all products. 

Also, get a screenshot of the output of this query:

Select * from OrionTaskQueueMT where taskdescription like '%dbclean%' or taskdescription like '%task.queue%'

Wait one minute, run it again and get second screenshot. 

Are you using drive encryption or any other products that use user based policies?  If so, in server settings, user policies, is database mirroring enabled?  Put all that info in the case and I will check it out.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

vandreytrindade
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 9 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution
I'm generating the MER... it takes a long time right? I've selected ePO only...
Att,
Vandrey Trindade
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 10 of 12

Re: McAfee Agent 5.5.1.342 not reporting install status correctly

Jump to solution

Yes, it may take a while.  For the epo server you would choose epo, but for a client that has the issue, you would choose the mcafee agent as well as any antivirus software also installed.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community