McAfee Agent 5.0.6 communication to ePO problems

[Former Member]

Hello,

we recently noticed agent communication problems on most of our epos.

agent 5.0.6.220

product installed : Endpoint Security for Linux 10.2.3

epo ver: 5.3.2

on ePO, the last agent communication indicates 28/10/2018. while checking on one of the affected servers, we noticed the following : 

• communication to ePO was OK and DAT version was updated
• the server is able to acquire new policies
• however, while looking at the agent properties (cmdagent -i), we found that despite the agent is able to reach the ePO, the last ASC date remained the same (28/10/2018).

Can anyone help to troubleshoot this problem plz?

thanks,

[Hem]

I suggest to open case with support.

[cdinet · Accepted solution]

That version of the agent had some issues that were resolved in hotfixes.  I would suggest upgrading to 5.5.1 to see if that resolves your issues.  Make sure that version agent is supported on the Linux version you are installing it on.  If it isn't, then you can open a ticket with McAfee to get the latest hotfix for the 5.0.6 agent.  They are not on the download page at this time.

[Former Member]

hi cdinet,

thanks for the reply.

which latest hotfix for mcafee agent 5.0.6 should be used to resolve this issue? is it the version 5.0.6.491??

thanks,

[cdinet · Accepted solution]

Yes, that is the one I would recommend.