Managing a system from EPO which has no connectivity with EPO server

[Abhishek_Roy]

HI,

I have a VM built in Azure which I want to manage via EPO. But there is still no connectivity established from the server to the EPO. So I wanted to do the same using Agent Handler. I have an Agent handler which is internet facing and having an Public IP. So if

1. I create a agent handler profile with priority 1-agent-handler and priority 2-EPO server and assign this profile to the system tree group Azure Servers.

2. From the Azure servers system tree group, I create an agent deployment package and install the same on the azure server.

By these steps, will the server be visible in my EPO so that I can manage it? How can i make sure that the azure server can communicate through agent handler? Please help.

[LKS]

No matter where you create an Agent package from system tree group if you are going to perform manual installation, you just have to ensure you select right Agent handler and select fallback Handler. Is your VM's configured with PIP or DIP..?

I need some clarification on this part 

"But there is still no connectivity established from the server to the EPO. So I wanted to do the same using Agent Handler. I have an Agent handler which is internet facing and having an Public IP. "

You mean there is no connectivity between Azure machines to EPO. Are configuring those VM's to connect EPO via RAH...?

From EPO perspective you have to ensure there is a connectivity to reach RAH on port 443. 

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[cdinet]

When you add an agent handler to epo, it gets added to the sitelist that also then gets compiled into the agent package for installs.  So then, when you install that agent on the client, they should have epo and agent handlers it its sitelist.  As long as there is connectivity to the agent handlers, the client should connect to that agent handler when it fails to connect to epo.  Port requirements are kb66797.

One thing to note also, when you have a specific, or restricted agent handler assignment rule, make sure that is at the top of the list, as the rules are parsed in a top down order.  If, for example, your rule is not at the top, but you have another rule at the top that has my organization, the systems will use that rule instead of the desired one, because they matched the first rule.