Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 2

Machines not updating

Not sure where to post this, if this is the wrong forum I apologize.

I have some machines that for some reason are not updating their DAT files. Some are as much as 5-10 DAT's out of date. The Engine updated correctly as well as the hotfix version. I've been dealing with Platinum support with this and so far have gotten nowhere. I was hoping that someone who has encountered this before might have some suggestions. Thanks.

EPO 4.0
Virusscan 8.5i + Anti-spyware 8.5
Engine 5300.277
Hotfix 6
1 Reply
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 2

RE: Machines not updating

Here's what I do.

On those machines that are a problem, I first download the full Superdat installer and run it manually on each machine. It installs the latest scan engine and DATs on the machine. This can frequently fix the issue and allow the computer to start automatically updating correctly again.. See the link below for that download site. If you haven't been to the site recently, you'll need to click on the "I Agree" button before the site will show you the "sdat5402.exe" file.

If that doesn't fix the problem, then there was an old issue which caused the machine to be unable to update. The "FrameworkManifest.xml" and "sitelist.xml" files which reside in the C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework" directory can become corrupted.. Copying both of those files from a known "good" computer and replacing the old, bad copies on the problem machine will frequently fix the update issue.

Hope this helps.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community