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SJVAPCD
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Message 1 of 2

MVISION EPO - Update Master Repository fails frequently

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We have this server task running every hour, and we've been observing seemingly intermittent failures.

Every time there's a failure, the log appears like this:

 

 

Starting download session for site McAfeeHttp.
20210718210005	I	#09248	NAINET  	HTTP Session initialized
20210718210005	I	#09248	NAINET  	Connecting to HTTP Server using Microsoft WinInet
20210718210005	I	#09248	NAINET  	Trying to connect to Real Server update.nai.com using INTERNET_OPEN_TYPE_PRECONFIG
20210718210005	I	#09248	NAINET  	Connected to Server: update.nai.com on Port: 80 using WinInet
20210718210005	I	#09248	INETMGR 	Started download session 1 for site McAfeeHttp.
20210718210005	I	#09248	SITEMGR 	Downloading file catalog.z from McAfeeHttp
20210718210005	I	#09248	INETMGR 	Downloading file catalog.z from session 1, LocalDir=C:\windows\TEMP\nai2F31.tmp\00000000, RemoteDir=.
20210718210005	I	#09248	NAINET  	Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20210718210005	I	#09248	NAINET  	Trying to download using Microsoft WinInet library
20210718210005	I	#09248	NAINET  	Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20210718210005	I	#09248	NAINET  	No resume download needed, calling InternetOpenUrl
20210718210005	I	#09248	NAINET  	Resolving name update.nai.com to address
20210718210006	I	#09248	NAINET  	Name resolved to 184.30.190.218
20210718210006	I	#09248	NAINET  	Resolving name 10.x.x.x to address
20210718210006	I	#09248	NAINET  	Name resolved to 10.x.x.x
20210718210006	I	#09248	NAINET  	Downloading a file of total size: 3, content-length: 3
20210718210006	I	#09248	NAINET  	Downloaded 3226 bytes this time
20210718210006	I	#09248	NAINET  	Downloaded 0 bytes this time
20210718210006	I	#09248	INETMGR 	Downloaded file catalog.z successfully in session 1, size=3226, SHA1 hash=7289F8B335400BB6E04C3F3A14CDEC3AB8206446, SHA256 hash=49385C52E0E734B127AF5F2D3D529C640141291841FA98756FFE727B44ED8DFC.
20210718210006	E	#09248	NAISIGN 	CabSign.cpp(675): Invalid file header
20210718210006	I	#09248	SITEMGR 	Catalog file C:\windows\TEMP\nai2F31.tmp\00000000\catalog.z is not signed
20210718210006	E	#09248	SITEMGR 	Mirror.cpp(240): Error 0xfffffddf verifying catalog file
20210718210006	I	#09248	NAINET  	HTTP Session closed

 

 

 

NameStart DateEnd DateUser NameStatusSourceDuration
Update Master Repository7/22/2021 14:107/22/2021 14:10adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 14:007/22/2021 14:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 13:007/22/2021 13:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 12:007/22/2021 12:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 11:007/22/2021 11:01adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 10:007/22/2021 10:02adminFailedServer Task1 minute
Update Master Repository7/22/2021 9:007/22/2021 9:01adminFailedServer Task1 minute
Update Master Repository7/22/2021 8:007/22/2021 8:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 7:007/22/2021 7:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 6:007/22/2021 6:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 5:007/22/2021 5:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 4:007/22/2021 4:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 3:007/22/2021 3:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 2:007/22/2021 2:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 1:007/22/2021 1:00adminCompletedServer TaskLess than a minute
Update Master Repository7/22/2021 0:007/22/2021 0:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 23:007/21/2021 23:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 22:007/21/2021 22:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 21:007/21/2021 21:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 20:007/21/2021 20:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 19:007/21/2021 19:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 18:007/21/2021 18:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 17:007/21/2021 17:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 16:007/21/2021 16:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 15:007/21/2021 15:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 14:007/21/2021 14:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 13:007/21/2021 13:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 12:007/21/2021 12:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 11:007/21/2021 11:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 10:007/21/2021 10:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 9:007/21/2021 9:02adminCompletedServer Task1 minute
Update Master Repository7/21/2021 8:007/21/2021 8:01adminFailedServer Task1 minute
Update Master Repository7/21/2021 7:007/21/2021 7:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 6:007/21/2021 6:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 5:007/21/2021 5:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 4:007/21/2021 4:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 3:007/21/2021 3:00adminCompletedServer TaskLess than a minute
Update Master Repository7/21/2021 2:007/21/2021 2:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 1:007/21/2021 1:00adminFailedServer TaskLess than a minute
Update Master Repository7/21/2021 0:007/21/2021 0:00adminFailedServer TaskLess than a minute
Update Master Repository7/20/2021 23:007/20/2021 23:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 22:007/20/2021 22:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 21:007/20/2021 21:00adminFailedServer TaskLess than a minute
Update Master Repository7/20/2021 20:007/20/2021 20:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 19:007/20/2021 19:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 18:007/20/2021 18:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 17:007/20/2021 17:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 16:007/20/2021 16:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 15:007/20/2021 15:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 14:007/20/2021 14:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 13:007/20/2021 13:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 12:007/20/2021 12:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 11:007/20/2021 11:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 10:007/20/2021 10:03adminCompletedServer Task3 minutes
Update Master Repository7/20/2021 9:007/20/2021 9:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 8:007/20/2021 8:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 7:007/20/2021 7:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 6:007/20/2021 6:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 5:007/20/2021 5:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 4:007/20/2021 4:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 3:007/20/2021 3:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 2:007/20/2021 2:00adminCompletedServer TaskLess than a minute
Update Master Repository7/20/2021 1:007/20/2021 1:00adminFailedServer TaskLess than a minute
Update Master Repository7/20/2021 0:007/20/2021 0:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 23:007/19/2021 23:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 22:007/19/2021 22:00adminFailedServer TaskLess than a minute
Update Master Repository7/19/2021 21:007/19/2021 21:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 20:007/19/2021 20:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 19:007/19/2021 19:00adminFailedServer TaskLess than a minute
Update Master Repository7/19/2021 18:007/19/2021 18:00adminFailedServer TaskLess than a minute
Update Master Repository7/19/2021 17:007/19/2021 17:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 16:007/19/2021 16:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 15:007/19/2021 15:00adminFailedServer TaskLess than a minute
Update Master Repository7/19/2021 14:007/19/2021 14:00adminCompletedServer TaskLess than a minute
Update Master Repository7/19/2021 13:007/19/2021 13:00adminCompletedServer TaskLess than a minute

 

The server EPO runs on is generally quiet with around 500 end points. The times that it fails aren't special in any way based on observation from within our own network landscape.

It works most of the time as you can see...but it's filling up our reporting on "failed" tasks that we follow up on...the frequency was increased a few weeks back because we had it running twice daily and it was failing both times on some days.

Does anyone know what could be going on here? How to fix?

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1 Solution

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aguevara
McAfee Employee
McAfee Employee
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Message 2 of 2

Re: MVISION EPO - Update Master Repository fails frequently

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there is no need to run the Master repository pull every hour, we release content once a day so its best to configure the task not so often, i can suggest twice or thrice a day 

I would also recommend you to remove the log as its containing private information from the company, but it looks like there is a device on your network redirecting the trafic and giving to the ePO server a 403 (forbidden message), most likely a proxy or a firewall preventing the access

20210720030007 I #11420 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20210720030007 I #11420 NAINET Trying to download using Microsoft WinInet library
20210720030007 I #11420 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20210720030007 I #11420 NAINET No resume download needed, calling InternetOpenUrl
20210720030007 I #11420 NAINET Resolving name update.nai.com to address
20210720030007 I #11420 NAINET Name resolved to 23.43.176.102
20210720030021 E #11420 NAINET HTTPConnection.cpp(3215): HTTP Server returned Error : 403
20210720030021 I #11420 NAINET Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet
20210720030021 I #11420 NAINET Trying to download using windows socket library
20210720030021 I #11420 NAINET Connecting to Real Server: update.nai.com on port: 80
20210720030021 E #11420 NAINET HTTPConnection.cpp(2245): Connected to Real Server: update.nai.com on port: 80. No Proxy used!
20210720030021 I #11420 NAINET Sending HTTP GET Request Header. No Authentication used
20210720030021 I #11420 NAINET URL is being redirected:
20210720030021 I #11420 NAINET URL /Products/CommonUpdater/catalog.z is been redirected to a new location: http://THEIPOFYOURDEVICEANDPORT/cgi-bin/blockpage.cgi?ws-session=687865857
20210720030021 I #11420 NAINET Connecting to Real Server:THEIPOFYOURDEVICE on port: PORT
20210720030021 E #11420 NAINET HTTPConnection.cpp(2147): failed to find host for HTTP server: THEIPOFYOURDEVICEANDPORT:15871, error 11001
20210720030021 I #11420 INETMGR Download file catalog.z failed in session 1, nainet ret=11001.
20210720030021 E #11420 SITEMGR Mirror.cpp(210): Download file catalog.z from McAfeeHttp failed, hr=-2147467259
20210720030021 I #11420 NAINET HTTP Session closed

I will send you on a private message that same message containing the actual IP and ports so that your network team can see why this is been redirected and hopefully avoided 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

1 Reply
aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: MVISION EPO - Update Master Repository fails frequently

Jump to solution

there is no need to run the Master repository pull every hour, we release content once a day so its best to configure the task not so often, i can suggest twice or thrice a day 

I would also recommend you to remove the log as its containing private information from the company, but it looks like there is a device on your network redirecting the trafic and giving to the ePO server a 403 (forbidden message), most likely a proxy or a firewall preventing the access

20210720030007 I #11420 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20210720030007 I #11420 NAINET Trying to download using Microsoft WinInet library
20210720030007 I #11420 NAINET Connecting to Real Server update.nai.com using INTERNET_OPEN_TYPE_DIRECT
20210720030007 I #11420 NAINET No resume download needed, calling InternetOpenUrl
20210720030007 I #11420 NAINET Resolving name update.nai.com to address
20210720030007 I #11420 NAINET Name resolved to 23.43.176.102
20210720030021 E #11420 NAINET HTTPConnection.cpp(3215): HTTP Server returned Error : 403
20210720030021 I #11420 NAINET Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet
20210720030021 I #11420 NAINET Trying to download using windows socket library
20210720030021 I #11420 NAINET Connecting to Real Server: update.nai.com on port: 80
20210720030021 E #11420 NAINET HTTPConnection.cpp(2245): Connected to Real Server: update.nai.com on port: 80. No Proxy used!
20210720030021 I #11420 NAINET Sending HTTP GET Request Header. No Authentication used
20210720030021 I #11420 NAINET URL is being redirected:
20210720030021 I #11420 NAINET URL /Products/CommonUpdater/catalog.z is been redirected to a new location: http://THEIPOFYOURDEVICEANDPORT/cgi-bin/blockpage.cgi?ws-session=687865857
20210720030021 I #11420 NAINET Connecting to Real Server:THEIPOFYOURDEVICE on port: PORT
20210720030021 E #11420 NAINET HTTPConnection.cpp(2147): failed to find host for HTTP server: THEIPOFYOURDEVICEANDPORT:15871, error 11001
20210720030021 I #11420 INETMGR Download file catalog.z failed in session 1, nainet ret=11001.
20210720030021 E #11420 SITEMGR Mirror.cpp(210): Download file catalog.z from McAfeeHttp failed, hr=-2147467259
20210720030021 I #11420 NAINET HTTP Session closed

I will send you on a private message that same message containing the actual IP and ports so that your network team can see why this is been redirected and hopefully avoided 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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