cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jmac24
Level 12
Report Inappropriate Content
Message 1 of 7

Login to ePO successful but jumps back to login screen

I've had a couple people report this lately. We use AD authentication and have users auto created using their accounts that we tie permission sets to through AD groups.

A new employee reports that they keep logging in, I see successful logins in the audit logs but he keeps getting booted back to the login page right after he logs on. Any ideas?

6 Replies
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 7

Re: Login to ePO successful but jumps back to login screen

Is this for mvision epo or on prem?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Jmac24
Level 12
Report Inappropriate Content
Message 3 of 7

Re: Login to ePO successful but jumps back to login screen

On Prem, 5.10 CU9.

The user did end up getting in once yesterday but today kept getting booted back to the login screen all day today. Late this afternoon he got on, then his session timed out and it logged him off and he'd back to it repeatedly kicking him back out to the login. The audit log shows successful login every time he tries.

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 7

Re: Login to ePO successful but jumps back to login screen

I would suggest opening a ticket with McAfee so we can look at it.  Is he going through a proxy?  Is there anything different about him vs others that don't have the issue?  How long of a time frame are you talking about?  

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 5 of 7

Re: Login to ePO successful but jumps back to login screen

One other thing you can try, create a temporary epo authentication account with the same permission set he has and see if issue occurs with that account.  Is his an epo or windows account that he currently uses?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Jmac24
Level 12
Report Inappropriate Content
Message 6 of 7

Re: Login to ePO successful but jumps back to login screen

I gave him a local ePO account and that works fine. We have always used Windows authentication and this is the first time I'm seeing repeated issues with login for an account.

He logs in the same as anyone else. We use a Citrix hosted browser so the version is the same as everyone else uses.

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 7 of 7

Re: Login to ePO successful but jumps back to login screen

Interesting.  Please open a ticket with us and provide a mer from your epo server and from his system that he is logging in with the windows account, provide a browser har file.  See the following kb

https://kc.mcafee.com/corporate/index?page=content&id=KB93583

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community