cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Omriil
Level 9
Report Inappropriate Content
Message 1 of 2

How to troubleshoot 'Active Directory User Login'

Hi, we wish to give a few ePO permissions for some AD groups.

We followed the steps from: https://docs.mcafee.com/bundle/epolicy-orchestrator-5.10.0-product-guide/page/GUID-17CC4F49-DDAA-428...

1. Created a new Permission Set & Assigned the correct AD group from the Registered LDAP Server.

2. Activated 'Active Directory User Login' option at Server Settings.

3. Tried to login with 'domain\user' format.

 

This is not working for us, how can we troubleshoot?

1 Reply
cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: How to troubleshoot 'Active Directory User Login'

There are several things that may cause failures.  Is epo in same domain as users or are any sub domains involved?  Check both kb's 80096 and 86465.

Do you have use global catalog or chase referrals selected in ldap server registration?  

  • If the user is a member of a Domain Local or Global group:
    • If Use Global Catalog or Chase Referrals is not selected, the user would not be found.
    • If Use Global Catalog is selected, the user would not be found because the members of Domain Local and Global groups are not replicated to the GC.
    • If Chase Referrals is selected, the user would be found. ePO would walk the tree until the group was located.
  • If the user is a member of a Universal group:
    • If Use Global Catalog or Chase Referrals is not selected, the user would not be found.
    • If Use Global Catalog is selected, the user would be found because the members of Universal groups are replicated to the GC.
    • If Chase Referrals is selected, the user would be found. ePO would walk the tree until the group was located.
An alternative way of looking at it, would be to say that if we want ePO to locate ePOUser. The ePOUser must be a member of either of the following:
  • (a) Any type of group - Domain Local, Global, or Universal, that is defined at corp.microsoft.com, the Hosting Domain.
  • (b) A Universal group defined in a child domain of corp.microsoft.com.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community