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Former Member
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Message 1 of 5

How to decrypt using EPO 5

Hi, we are having dificulty using EPO 5 as a manged solution for FDE encryption, though it's a good product. The 2 PCs we have miraculosly encrypted now need to be decrypted. It's not clear how to do this.  We tried the recovery option where the client tells the admin the recovery code and the admin returns the generated code to the client but that didn't work. Any suggestions, would be greatly appreciated.

4 Replies

Re: How to decrypt using EPO 5

Moved this to ePO for better handling.

Peter

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SafeBoot
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Re: How to decrypt using EPO 5

It's the same as installing a product, except you disable it, and then set the policy to remove - page 35 of the current manual.

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/24000/PD24867/en_US/...

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Re: How to decrypt using EPO 5

Thanks Safeboot. We tried that and we thought it was working until we noticed the agent reported there was an error uninstalling EEPC. Is that a common issue?

SafeBoot
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Re: How to decrypt using EPO 5

no idea without the specifics of the error - sorry. Perhaps create a new discussion with the details?

I am assuming you decrypted first? You can't uninstall prior to that.

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