Hi, we are having dificulty using EPO 5 as a manged solution for FDE encryption, though it's a good product. The 2 PCs we have miraculosly encrypted now need to be decrypted. It's not clear how to do this. We tried the recovery option where the client tells the admin the recovery code and the admin returns the generated code to the client but that didn't work. Any suggestions, would be greatly appreciated.
It's the same as installing a product, except you disable it, and then set the policy to remove - page 35 of the current manual.