HTTP 500 Internal server Error when connecting to EPO

[Former Member]

Hii,

Please help

I have problem with ePO. It shows me that when I try open console HTTP 500 Internal server Error (Internet Explorer) and an unexpected error occurred while trying to handle your request (Chrome).

Logs from orion.log:

2018-03-06 10:33:10,574 INFO [localhost-startStop-1] base.MfsDatabase - Database Information --> Type:Microsoft SQL Server, Version:****, JDBC Driver Name:jTDS Type 4 JDBC Driver for MS SQL Server and Sybase, JDBC Driver Version:****
2018-03-06 10:33:13,709 WARN [main] tasks.TaskGlobals - The extension vsel_202_help is in a partially installed state.
2018-03-06 10:33:13,709 WARN [main] tasks.TaskGlobals - The extension epo_help is in a partially installed state.
2018-03-06 10:33:13,725 ERROR [main] plugin.PluginManager - Initialization of plugin core failed.
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1568)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:540)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:302)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:229)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:298)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:193)
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:204)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:762)
at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:157)
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:795)
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:740)
at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:376)
at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:827)
at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:182)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:90)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:402)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:168)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
at com.mcafee.orion.core.ext.tasks.TaskGlobals.checkForPartiallyInstalledExtensions(TaskGlobals.java:200)
at com.mcafee.orion.core.ext.tasks.TaskGlobals.init(TaskGlobals.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1696)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1635)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1564)
... 25 more
2018-03-06 10:33:13,741 ERROR [main] plugin.ScorPlugin - Bean factory is shut down; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
org.springframework.beans.factory.BeanCreationException: Bean factory is shut down; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:509)
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:201)
at com.mcafee.scor.plugin.ScorPlugin.startLog(ScorPlugin.java:72)
at com.mcafee.scor.plugin.ScorPlugin.setPluginDependency(ScorPlugin.java:37)
at com.mcafee.scor.plugin.ScorPlugin.getDependencies(ScorPlugin.java:58)
at com.mcafee.orion.core.plugin.PluginManager.findAllDependents(PluginManager.java:446)
at com.mcafee.orion.core.plugin.PluginManager.shutdownPlugin(PluginManager.java:1019)
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:833)
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:740)
at com.mcafee.orion.core.plugin.PluginManager.init(PluginManager.java:376)
at com.mcafee.orion.core.OrionCore.afterStart(OrionCore.java:827)
at com.mcafee.orion.core.server.OrionLifecycleListener.lifecycleEvent(OrionLifecycleListener.java:182)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:117)
at org.apache.catalina.util.LifecycleBase.fireLifecycleEvent(LifecycleBase.java:90)
at org.apache.catalina.util.LifecycleBase.setStateInternal(LifecycleBase.java:402)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:168)
at org.apache.catalina.startup.Catalina.start(Catalina.java:689)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:321)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:455)
Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1568)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:540)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476)
at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:302)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:229)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:298)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:193)
at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:204)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:762)
at com.mcafee.orion.core.plugin.WebappPlugin.init(WebappPlugin.java:157)
at com.mcafee.orion.core.plugin.PluginManager.initPlugin(PluginManager.java:795)
... 15 more
Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [vsel_202_help:2.0.2.010, epo_help:5.3.0.031]
at com.mcafee.orion.core.ext.tasks.TaskGlobals.checkForPartiallyInstalledExtensions(TaskGlobals.java:200)
at com.mcafee.orion.core.ext.tasks.TaskGlobals.init(TaskGlobals.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1696)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1635)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1564)
... 25 more

[cdinet]

These 2 extensions are in a partially installed state:

2018-03-06 10:33:13,709 WARN [main] tasks.TaskGlobals - The extension vsel_202_help is in a partially installed state.
2018-03-06 10:33:13,709 WARN [main] tasks.TaskGlobals - The extension epo_help is in a partially installed state.

You need to determine where the mismatch is occurring.  In the database, the orion extensions table will list a version number.  If the version in DB is lower than the version in the file system, go to epolicy orchestrator\server\extensions installed to each of those 2 folders.  If there is a higher version folder there, delete the higher version and leave the version that matches the database.  Then restart epo services and see if you have same problem.