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DoubleW
Level 7
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Message 1 of 5

HIP doesn't want to install

Hi

I have a problem with HIP installation on one maschine. Where can i find where is the cause of this problem. Which logs show me why the HIPs doesn't want to install.

The agent sees the task

4 Replies
cdinet
McAfee Employee
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Message 2 of 5

Re: HIP doesn't want to install

Go through this to find logs and determine if it is an agent issue or point product.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

 

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DoubleW
Level 7
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Message 3 of 5

Re: HIP doesn't want to install

In masvc.log there is entry that the product deployment was started and completed but in the ePO is still missing.
2021-07-16 10:24:00.135 masvc(1484.2600) scheduler.Info: Planer: The Task [Deployment HIP] is called ...
2021-07-16 10:24:00.135 masvc(1484.2600) scheduler.Info: The Task 'Deployment HIP ' has been activated .
2021-07-16 10:24:10.839 masvc(1484.2600) scheduler.Info: The Task 'Deployment HIP ' is successful.

Any idea how to invest further ?
aguevara
McAfee Employee
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Message 4 of 5

Re: HIP doesn't want to install

it sounds like the installer was downloaded by MA, is there a MSI log on the Windows\temp\mcafeelogs folder ?

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cdinet
McAfee Employee
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Message 5 of 5

Re: HIP doesn't want to install

Also are there any error in the mcscript deploy log?  Was the agent able to execute the setup for hips?  That would be in the mcscript_deploy.log

The link we gave you for troubleshooting deployment issues should walk you through the log locations and how to determine where the failure is, whether it is an agent or point product failure.

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