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Full/quick scan fails when initiated from EPO

Hello,

I am attempting to perform a scan via EPO by selecting the tag from the System Tree, then going to Actions->Agent->Run Client Task Now->Endpoint Security Threat Prevention->Policy-Based On Demand Scan->Full or Quick Scan.

The progress bar does 2 green dots, then goes red and says Task Failed. This is what it shows under Subtasks:

9/24/20 3:59:58 PMRun now task On-Demand Scan - Quick Scan received.
9/24/20 4:00:01 PMRun now task On-Demand Scan - Quick Scan started.
9/24/20 4:00:08 PMRun now task On-Demand Scan - Quick Scan is cancelled

 

Note the system can perform a manual full or quick scan via the local agent. When initiated from EPO it fails every time.

4 Replies
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McAfee Employee
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Message 2 of 5

Re: Full/quick scan fails when initiated from EPO

Hello @cgillett 

Thanks for your post.

Couple of things needs to be checked including the masvc.log and On-Demand Scan log.

Also please check how exactly the task has been configured the settings of the task.

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Re: Full/quick scan fails when initiated from EPO

@vivs, thanks for your reply. Where can I find the masvc.log file?
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McAfee Employee
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Message 4 of 5

Re: Full/quick scan fails when initiated from EPO

Program data/McAfee/agent/logs

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McAfee Employee
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Message 5 of 5

Re: Full/quick scan fails when initiated from EPO

I would also suggest not using run client task now for an on demand scan task.  The reason being is that when you run a task like that, the datachannel communication channel is kept open the entire duration of the task where epo is waiting on a response from the agent for the status of the task.  You would be better off using a scheduled client task instead.  

Additionally, programdata is a hidden directory, so you would either need to put full path in address bar or show hidden folders.

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