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mukesh13m
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Message 1 of 3
‎05-31-2020 12:01 AM

Failed upgradation via ePO - ENS 10.7.0.1285

Hi Team, 

I am getting below error when i was upgrading the ENS 10.7.0.1285 on the windows servers 2012 r2 and my few servers are upgraded successfully but few servers getting failed error as you can refer below. Could you please help me to, how I can resolve this issue. 

 

scheduler2020-05-31 16:10:03InfoThe task Install ENS Platform 10.7.0.1285 - Windows has failed
scheduler2020-05-31 16:10:03InfoNext time(local) of task Install ENS Platform 10.7.0.1285 - Windows: 2020-05-31 17:10:00
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rackroyd
McAfee Employee
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Message 2 of 3
‎06-01-2020 12:36 AM

Re: Failed upgradation via ePO - ENS 10.7.0.1285

Hi,

You would need to look at the local MA (McAfee Agent) task logs and any local ENS installer logs to get further details about the possible reasons for failure.

It might be better to ask under the ENS community channel or perhaps better still open a McAfee support call under the circumstances.





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cdinet
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Message 3 of 3
‎06-01-2020 06:33 AM

Re: Failed upgradation via ePO - ENS 10.7.0.1285

This will show you how to troubleshoot this and what logs to look at.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

 

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