cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
kmc
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 1 of 9

Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

Hi Team,

We are getting the following error in ePO 5.1.1 version, for hourly updates and daily updates aswell since yesterday, we are not able to pull manually also

we also checked that we are able to manually download the files from the mcafee updater site, looks proxy is working fine aswell.

Below is the error we got in epoApsvr.log, we also checked multiple community discussions also but didn't find exact solution for this.

20160808181056I#05784INETMGRDownloading file catalog.z from session 1, LocalDir=C:\Windows\TEMP\nai8532.tmp\00000000, RemoteDir=.
20160808181056I#05784NAINET  Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z
20160808181056I#05784NAINET  Trying to download using Microsoft WinInet library
20160808181056I#05784NAINET  Conneting to Proxy Server ***** using INTERNET_OPEN_TYPE_PROXY
20160808181056I#05784NAINET  No resume download needed, calling InternetOpenUrl
20160808181056I#05784NAINET  Resolving name ****** to address
20160808181056I#05784NAINET  Name resolved to *****
20160808181124E#05784NAINET  HTTPConnection.cpp(3045): InternetOpenUrl failed on Server: update.nai.com:80, error msg:
20160808181124I#05784NAINET  Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet
20160808181124I#05784NAINET  Trying to download using windows socket library
20160808181124I#05784NAINET  Connecting to Real Server: update.nai.com on port: 80
20160808181124I#05784NAINET  Connecting to Proxy Server:***** on port: 8080
20160808181124I#05784NAINET  Connected to Proxy Server: ***** on port: 8080
20160808181124I#05784NAINET  Sending HTTP GET Request Header. No Authentication used
20160808181227E#05784NAINET  HTTPConnection.cpp(1958): Unknown HTTP status code 504 encountered
20160808181227I#05784INETMGRDownload file catalog.z failed in session 1, nainet ret=12002.
20160808181227e#05784SITEMGRMirrorThreadProc: Download file catalog.z from McAfeeHttp failed, hr=-2147467259
20160808181227I#05784NAINET  HTTP Session closed

Kindly help in resolving the issue.

Thanks for your help in advance.

Regards,

Kotresha

1 Solution

Accepted Solutions
kmc
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

We have rebuilt the master repository this solved the issue.

View solution in original post

8 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

Hi KMC,

it is may be blocking by windows firewall or proxy can u check both of that.

regards

jagadeesh

kmc
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 3 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

Thanks for your response Jagadeesh

We are able to browse and download catlog.z from the both http, ftp site from the server itself.

we have changed mode of download from http to ftp also but that also failed.

Regards,

KMC

andrep1
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

If it helps, it is a timeout

https://support.microsoft.com/en-ca/kb/193625

When testing from ePO server, ensure you are using the same proxy config.

Ideas: proxy issues, certificate issues.

kmc
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 5 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

We are also getting the below error when we try to pull manually

Does anybody came across this situations?? any solutions for this??

Regards,

kotresha

kmc
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

We have rebuilt the master repository this solved the issue.

View solution in original post

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

hat do you mean specific "Rebuild Masterrepository..."

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

what exactly you mean by "REbuild the master repo" ?

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 9 of 9

Re: Failed to download file catalog.z from site update.nai.com:80, error code 12002

Jump to solution

https://kc.mcafee.com/corporate/index?page=content&id=KB53736

But that may not resolve your issue.  Can you reach update.mcafee.com/products/commonupdater in browser?  If so, are there any proxy settings in browser that are not configured in epo console?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community