We are getting the following error in ePO 5.1.1 version, for hourly updates and daily updates aswell since yesterday, we are not able to pull manually also
we also checked that we are able to manually download the files from the mcafee updater site, looks proxy is working fine aswell.
Below is the error we got in epoApsvr.log, we also checked multiple community discussions also but didn't find exact solution for this.
|20160808181056||I||#05784||INETMGR||Downloading file catalog.z from session 1, LocalDir=C:\Windows\TEMP\nai8532.tmp\00000000, RemoteDir=.|
|20160808181056||I||#05784||NAINET||Open URL: http://update.nai.com:80/Products/CommonUpdater/catalog.z|
|20160808181056||I||#05784||NAINET||Trying to download using Microsoft WinInet library|
|20160808181056||I||#05784||NAINET||Conneting to Proxy Server ***** using INTERNET_OPEN_TYPE_PROXY|
|20160808181056||I||#05784||NAINET||No resume download needed, calling InternetOpenUrl|
|20160808181056||I||#05784||NAINET||Resolving name ****** to address|
|20160808181056||I||#05784||NAINET||Name resolved to *****|
|20160808181124||E||#05784||NAINET||HTTPConnection.cpp(3045): InternetOpenUrl failed on Server: update.nai.com:80, error msg:|
|20160808181124||I||#05784||NAINET||Failed to download the URL /Products/CommonUpdater/catalog.z using Wininet|
|20160808181124||I||#05784||NAINET||Trying to download using windows socket library|
|20160808181124||I||#05784||NAINET||Connecting to Real Server: update.nai.com on port: 80|
|20160808181124||I||#05784||NAINET||Connecting to Proxy Server:***** on port: 8080|
|20160808181124||I||#05784||NAINET||Connected to Proxy Server: ***** on port: 8080|
|20160808181124||I||#05784||NAINET||Sending HTTP GET Request Header. No Authentication used|
|20160808181227||E||#05784||NAINET||HTTPConnection.cpp(1958): Unknown HTTP status code 504 encountered|
|20160808181227||I||#05784||INETMGR||Download file catalog.z failed in session 1, nainet ret=12002.|
|20160808181227||e||#05784||SITEMGR||MirrorThreadProc: Download file catalog.z from McAfeeHttp failed, hr=-2147467259|
|20160808181227||I||#05784||NAINET||HTTP Session closed|
Kindly help in resolving the issue.
Thanks for your help in advance.
Solved! Go to Solution.
Thanks for your response Jagadeesh
We are able to browse and download catlog.z from the both http, ftp site from the server itself.
we have changed mode of download from http to ftp also but that also failed.
If it helps, it is a timeout
When testing from ePO server, ensure you are using the same proxy config.
Ideas: proxy issues, certificate issues.
We are also getting the below error when we try to pull manually
Does anybody came across this situations?? any solutions for this??
But that may not resolve your issue. Can you reach update.mcafee.com/products/commonupdater in browser? If so, are there any proxy settings in browser that are not configured in epo console?
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