Fail to update/check in DLP 11.6 Extension

[ISmith]

I have been going over this today and can't figure it out. I am on ePO 5.10 update 9 The file (UDLPSRVR2013_29347.zip) gets downloaded (from somewhere) into the folder it is looking for. Then it disappears and the task fails. I thought maybe a manual upload of the zip file from the product download site would work, but that does not find the pkgcatalog.z file. Any ideas? 3/25/21 11:19:34 AM Started: Check In Components 3/25/21 11:19:35 AM Downloading the following component: 3/25/21 11:19:35 AM Mcafee Data Loss Prevention 11.6.100 ePO extension (type EXTENSION) - file name=UDLPSRVR2013_29347.zip 3/25/21 11:19:35 AM Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3955\11.6\UDLPSRVR2013_29347.zip. 3/25/21 11:20:47 AM Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3955\11.6\UDLPSRVR2013_29347.zip. 3/25/21 11:20:47 AM Failed to download some or all components 3/25/21 11:20:47 AM Completed: Check In Components (Failed to download some or all components)

[cdinet]

Can you download the file from software manager as opposed to checking it in?  Is there any proxy in your environment?

[ISmith]

DLP ePO extension 11.6 (11.6.100.14). There is room on the disk.

The download never completes.

The file appears on the server in the folder (C:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\SoftwareManager\3955\11.6\UDLPSRVR2013_29347.zip) and the browser download follows that file size. The browser download always stops at 136MB and the file size in the folder is always around 140MB (usually 140409KB). After about 1 minute the file in the folder disappears and the whole process repeats. 

I tried copying the file elsewhere and it is not an intact zip file.

When I use "Check in" instead of download, the file stub is 0 bytes gets created but the size never grows before the check in fails.

[cdinet]

Seems like something is blocking the download possibly?  Try logging in to the main McAfee download site with your grant and download it from there to check in manually.

[ISmith]

I tried that.

The file that is downloaded from the server has the name "DLP_Mgmt_11.6_signed.zip"

I downloaded from the product download site. Inside the zip is a file with the same name. I uploaded that to the master repository using check in new package. I get the message "Package missing required pkgcatalog.z file"

[ISmith]

I am now trying that file under the extensions section... which appears to work. So I was uploading that to the wrong place.

[cdinet · Accepted solution]

That is because that is an extension instead of package.  Go to extensions and check it in there instead of master repository.

[ISmith]

This appears to have worked. The client checkin worked as well. 

Thanks.

[cdinet]

Glad it is working!