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Event Parser high wait count.

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Hello everyone,

According to the Support Center tool we have an Event  Parser with a high wait count. If I go to: Server settings -> Event Filtering -> Edit, The events are stored in both McAfee and SIEM. This ePO server is not currently report to our SIEM.  Is this why the Event Parser waiting count is so high?  Is it trying to send to our SIEM and can not?

Second question, If I connect to our SIEM or change events to only Store in ePO will the events that are waiting be processed or will they remain and I will not to manually remove them from the logs.

 

Thanks

 

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McAfee Employee
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Re: Event Parser high wait count.

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Yes, choose store only in epo if you aren't using a syslog server.  The timeouts you are getting is very suspect of the supportcenter causing connection leaks.  I would do one of 2 things, or both.

1.  Temporarily remove the supportcenter extension, then restart epo services to see if issue goes away.

2.  If issue does go away and they want to continue using the supportcenter extension, then open a ticket to get the latest version.

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Message 2 of 4

Re: Event Parser high wait count.

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Store in siem only refers to using a registered syslog server in epo.  It has nothing to do with if you are using a siem that pulls directly from the database.  

Does the eventparser log show any errors?  What version of the supportcenter are you running?  It has a known issue with sql connection leak, which may cause something like that - more than just events would be failing.  I would suggest opening a ticket to get the fixed version of supportcenter extension.  There is an update 2 version release to support (need ticket to get it).

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Re: Event Parser high wait count.

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Thank you for your response

1) We are not using a syslog server on ePO. Should I change events in ePO to say only store in McAfee ePO?

2) everntparser log errors look like: 20200504072809 E #03396 EPOEVENTS epoevents_dao.cpp(860): COM Error 0x80040E31, source=Microsoft SQL Server Native Client 11.0, desc=Query timeout expired, msg=IDispatch error #3121

3) support center version 5.10.0.398

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McAfee Employee
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Message 4 of 4

Re: Event Parser high wait count.

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Yes, choose store only in epo if you aren't using a syslog server.  The timeouts you are getting is very suspect of the supportcenter causing connection leaks.  I would do one of 2 things, or both.

1.  Temporarily remove the supportcenter extension, then restart epo services to see if issue goes away.

2.  If issue does go away and they want to continue using the supportcenter extension, then open a ticket to get the latest version.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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