cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AutoTeam
Level 7
Report Inappropriate Content
Message 1 of 3

Error Extracting files to temp directory

Hey all,

 

We have EPO 5.9.1 installed on Microsoft cluster ( 2 nodes) in our environment.

We are checking in DAT files manually to our repository, and sometimes we encounter the following errror:

"error extracting files to temp directory"

We think that McAfee Solidcore 8.2 default policy blocks files on the EPO server, but we are not sure about this , and we can't edit the default policy to test this assumption 😞

Right now we bypass this issue just by migrating the cluster to a passive node and back to our primary node.

We would love to hear if someone

McAfee ePolicy Orchestrator

2 Replies
aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Error Extracting files to temp directory

Hello AutoTeam

That is an interesting behaviour, from an ePO perspective the epoapsvr log should tell us a bit more, that is located: 

<ePO install path>\McAfee\ePolicy Orchestrator\DB\Logs

As you cant edit the policy at this point maybe a procmon will help us understand what's preventing the extraction.

if you want to share that with me on a private message? 

Regards

Alejandro 

AutoTeam
Level 7
Report Inappropriate Content
Message 3 of 3

Re: Error Extracting files to temp directory

This error occurs once in a while, and we did not get this error message the past week....
We will check these logs when this error happen
I hope it will help us troubleshooting soon 😊

AutoTeam

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community