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whatisthis
Level 8
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Message 1 of 3
‎01-29-2019 10:38 PM

Endpoint Security: Update is stuck at starting hotfix update

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How can i fix this issue?

Annotation 2019-01-30 093258.jpg

 

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cdinet
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Message 3 of 3
‎01-30-2019 05:05 AM

Re: Endpoint Security: Update is stuck at starting hotfix update

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What version of the agent are you running?  In the agent policy, is peer to peer enabled?  If so, please disable it and test again.  The mcscript log on the client is your best log to look at for update failures.  Depending on the agent version, there might also be an mcscript deploy log, if it is a deployment task.  The log will show whether it can get files from a repository or not and whether it is able to pass off the installer or updates to the point product. 

There is a known issue that if peer to peer is enabled, it can cause the task to just hang there waiting on data or a response from the peer system. 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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whatisthis
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Message 2 of 3
‎01-29-2019 10:56 PM

Re: Endpoint Security: Update is stuck at starting hotfix update

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And it's like this if i disable local repository and enable only http.

 

2.jpg

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cdinet
McAfee Employee
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Message 3 of 3
‎01-30-2019 05:05 AM

Re: Endpoint Security: Update is stuck at starting hotfix update

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What version of the agent are you running?  In the agent policy, is peer to peer enabled?  If so, please disable it and test again.  The mcscript log on the client is your best log to look at for update failures.  Depending on the agent version, there might also be an mcscript deploy log, if it is a deployment task.  The log will show whether it can get files from a repository or not and whether it is able to pass off the installer or updates to the point product. 

There is a known issue that if peer to peer is enabled, it can cause the task to just hang there waiting on data or a response from the peer system. 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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