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ryan190
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Message 1 of 4

End of Life for McAfee Agent 5.5.x, 5.0.x

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what does McAfee mean by end of life for the agent?

Will ENS stop getting updates pushed to it? will the agent stop working? 

or is it purely end of support and McAfee will no longer fix or support any issues that may ariase?

 

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vivs
McAfee Employee
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Re: End of Life for McAfee Agent 5.5.x, 5.0.x

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Hello @ryan190 

Yes You will get support on best effort basis.

You will get the updates and agent will communicate with ePO.

We release new versions of Agents and it is recommended to have latest versions on the machine.

If you encounter any error or issues with end of life/support versions in that case you need to upgrade to the latest version.

Thanks.

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rackroyd
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Re: End of Life for McAfee Agent 5.5.x, 5.0.x

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Hi,

 

The general EOL policy document can be downloaded from this page:
McAfee Product & Technology Support Lifecycle – End of Life (EOL) – End of Support | McAfee

It should help answer these questions for you.

Hth





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ryan190
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Re: End of Life for McAfee Agent 5.5.x, 5.0.x

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Hi

the only thing i can find is this KB

End of Life for McAfee Agent 5.5.x, 5.0.x

Which doesn't really answer my questions

 

vivs
McAfee Employee
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Message 4 of 4

Re: End of Life for McAfee Agent 5.5.x, 5.0.x

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Hello @ryan190 

Yes You will get support on best effort basis.

You will get the updates and agent will communicate with ePO.

We release new versions of Agents and it is recommended to have latest versions on the machine.

If you encounter any error or issues with end of life/support versions in that case you need to upgrade to the latest version.

Thanks.

Was my reply helpful?


If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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