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aguevara
McAfee Employee
McAfee Employee
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Message 21 of 26

Re: EPO unattainable since package modification

when you restore a back up using KB66616 what you are effectively doing is:

1. installing a clean ePO server and new DB

2. stopping all ePO services and restoring your old DB and old system files

please see the section "To recover the ePO server" from that article

Ccharb
Level 8
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Message 22 of 26

Re: EPO unattainable since package modification

thanks you,

Are you able to give me the package for Agent 5.6.0.702 ? Or I have to contact Mcafee Support ?

cdinet
McAfee Employee
McAfee Employee
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Message 23 of 26

Re: EPO unattainable since package modification

Have you checked the download page - you have to uncheck show only latest version?  With all the issues you are having, I really would suggest opening a ticket with McAfee.  The agent package versions are not critical to this, but extension versions are.  So are you needing the package or the extension?

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aguevara
McAfee Employee
McAfee Employee
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Message 24 of 26

Re: EPO unattainable since package modification

Thats right, if you dont find the versions on the download page the please open a SR, we can hand those extensions to you

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Ccharb
Level 8
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Message 25 of 26

Re: EPO unattainable since package modification

Hello,

We-ve tried everything to restore but we didnt success.

We decided to recreate the policies One by One.

Now we have the full VM back up to prevent another crash.

Thanks for you help.

aguevara
McAfee Employee
McAfee Employee
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Message 26 of 26

Re: EPO unattainable since package modification

sure, happy to help, and yes keep regular back ups 🙂 

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