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cdinet
McAfee Employee
McAfee Employee
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Message 11 of 26

Re: EPO unattainable since package modification

I would highly suggest opening a case with McAfee.  If you improperly remove extensions, it can prevent reinstall or upgrade due to tables or other objects left behind.  We can assist with fixing the extensions so you have no data loss from removing extensions or other issues.

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Ccharb
Level 8
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Message 12 of 26

Re: EPO unattainable since package modification

Hi,

I've access to the EPO, but after i deleted the extension and package. I dont have anymore policies and task.

What is the option from now ? Can i add manually every missing package, and then restore the DB before the crash ?

Do you know where i can find the old version package ? I need 5.6.0 agent package but i cant find it with McAfee Product.

aguevara
McAfee Employee
McAfee Employee
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Message 13 of 26

Re: EPO unattainable since package modification

Great, well done restoring access!

No you cant, i have mentioned that this will happen if you delete the extensions from the DB and system files. You have effectively remove all partially installed extensions, regaining access to the console but you can not re-link the ePO system files to a mismatched Data Base.

What you can do now is to rebuilt those policies and task from scratch

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Ccharb
Level 8
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Message 14 of 26

Re: EPO unattainable since package modification

Its unfortunetly, we have all information about policies and task on the DB.

Cant be posible to have the policies information in a file (csv/xml) from the DB, and then import/export ? 

Ccharb
Level 8
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Message 15 of 26

Re: EPO unattainable since package modification

By the way, at the moment with have 0 policies and 0 task because I restored after all deleted package.

That's my question, if i match the same package and extension before the crash, i could maybe restore  the database without this missmatch.

aguevara
McAfee Employee
McAfee Employee
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Message 16 of 26

Re: EPO unattainable since package modification

No, you can only export that on the UI.

I thought of something else in the mean time, can you build another  server where you can restore an exact copy of your up and running ePO right now and restore it there? (possibly with different IP/FQDN or even better with no network) and then try to upgrade the extensions on it to the ones you removed as they where partially installed? they will have to be the same versions

If you manage to do this then simply export the policies from the UI on .xml format 

once you export the policies you can upgrade the extension on the production ePO and import the policies.

I have never done this but just an idea.

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aguevara
McAfee Employee
McAfee Employee
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Message 17 of 26

Re: EPO unattainable since package modification

the package on the repository is not needed, whats needed is just the extension 🙂 

Ccharb
Level 8
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Message 18 of 26

Re: EPO unattainable since package modification

I dont remember the exact extension we had 😞

Maybe i have to restore before crash, and export information from DB.

aguevara
McAfee Employee
McAfee Employee
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Message 19 of 26

Re: EPO unattainable since package modification

on the test server 🙂 

Ccharb
Level 8
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Message 20 of 26

Re: EPO unattainable since package modification

If I want a new EPO server, I also need a new DB because its force me to add a DB but the actual one doesnt work.

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