EPO server Not Displaying Endpoint version correctly

[User22317446]

I Updated the Mcafee on A Mac running 10.15.7 Catalina to Endpoint security for mac Version 10.7.5 , threat prevention version 10.7.5 (163), agent version 5.6.6.290 I only saw that from the down load section that there was an extension called ENDPM_LIC_106.1 which I installed , When Looking at the EPO server it still shows that this machine is running 10.6.7.101. What am I missing ??

[Former Member]

Hello @User22317446 

Thanks for your post.

I would like to request you to please try to send a wake up agent call with force option.

I can see that License Extension is available in Software Catalog:

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[cdinet]

What version of epo are you running?  If 5.10 and not running CU9, please install CU9 as that contains a fix for this issue.  It may take a few asci's for things to work out after updating epo and agent handlers, but it should resolve.

[User22317446]

5.3.2  Thanks 

[cdinet · Accepted solution]

ENS 10.7 is not supported on that version of epo.

https://kc.mcafee.com/agent/index?page=content&id=KB82761

[cdinet]

Additionally, that version is end of life, so you need to plan on upgrading soon.

[User22317446]

Thanks , but That's a article for Microsoft products , I'm running OS X 

[cdinet · Accepted solution]

Look at the epo version support, not the client:

Supported ePolicy Orchestrator (ePO) versions

Product	Minimum ePO Version
ENS 10.7.0	ePO 5.10.x is recommended. ePO 5.9.0 is the minimum.
ENS 10.6.0-10.6.1	ePO 5.10.x is recommended. ePO 5.3.11 is the minimum.
ENS 10.5.4-10.5.5	ePO 5.10.x is recommended. ePO 5.3.x1 is the minimum.
ENS 10.5.0-10.5.3	ePO 5.3.x1 is the minimum. NOTE: ePO 5.10 is not supported.

¹ ePO 5.3.x became End of Life on March 31, 2019.

[cdinet]

The extensions provide back end support for a product in epo, including policies, queries, version support, etc.  If the extension is not compatible, things may not work properly.  Since epo 5.3 has been end of life for over a year and a half, we don't test extensions with eol versions of products for compatibility.