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EPO console not loading and Orion.log and StdErr.log grow fast with errors.

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After a failed 5.9.1 to 5.10 server upgrade, my McAfee EPO console now throws an error 500 at the log in page.  The Orion.log and Stderr.log grown very quickly.  The stderr.log has a lot of errors, but this error occurs early on when starting McAfee services.

 

SEVERE: StandardWrapper.Throwable
java.lang.NullPointerException
 at com.mcafee.rsd.servlet.SensorMessageServlet.init(SensorMessageServlet.java:43)
 at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1269)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1182)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1072)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5362)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5660)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1015)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:991)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
 at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2002)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Dec 23, 2020 4:27:42 PM org.apache.catalina.core.StandardContext loadOnStartup
SEVERE: Servlet [sensor] in web application [/rsd] threw load() exception
java.lang.NullPointerException
 at com.mcafee.rsd.servlet.SensorMessageServlet.init(SensorMessageServlet.java:43)
 at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1269)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1182)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1072)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5362)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5660)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1015)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:991)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
 at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2002)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

 

Also Oion.log throws these errors early in the log files.

 

2020-12-23 16:27:57,298 ERROR [localhost-startStop-1] ext.RevokedExtensionUtil  - Cannot load the specified revoked extension list file.
2020-12-23 16:28:00,736 ERROR [http-nio-8444-exec-16] auth.OrionUser   - OrionUser: invalid auth type:pwd
2020-12-23 16:28:00,798 ERROR [http-nio-8444-exec-16] server.OrionLoginModule  - Failed to login due to invalid password for user: system_RCV00006
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension EPOAMTReports is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HOSTIPS_8000 is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME85REPORTS is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIPSLicense is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIpsAdv is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME____8500 is in a partially installed state.
2020-12-23 16:28:00,829 ERROR [main] plugin.PluginManager  - Initialization of plugin core failed.
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [EPOAMTReports:2.4.1.465,

 

If anyone has any ideas on what to try, I would appreciate it.

1 Solution

Accepted Solutions
Hem
McAfee Employee
McAfee Employee
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Message 3 of 3

Re: EPO console not loading and Orion.log and StdErr.log grow fast with errors.

Jump to solution

Hi,

Good morning,

I reviewed the Orion log. There are many extensions present partially.

 

2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension EPOAMTReports is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HOSTIPS_8000 is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME85REPORTS is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIPSLicense is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIpsAdv is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME____8500 is in a partially installed state.

To clean them, please look at #: https://kc.mcafee.com/corporate/index?page=content&id=KB70963

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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2 Replies
hnegishi
McAfee Employee
McAfee Employee
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Message 2 of 3

Re: EPO console not loading and Orion.log and StdErr.log grow fast with errors.

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Hi @jeffbennett 

Moved this discussion to EPO forum.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
Hem
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: EPO console not loading and Orion.log and StdErr.log grow fast with errors.

Jump to solution

Hi,

Good morning,

I reviewed the Orion log. There are many extensions present partially.

 

2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension EPOAMTReports is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HOSTIPS_8000 is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME85REPORTS is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIPSLicense is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIpsAdv is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME____8500 is in a partially installed state.

To clean them, please look at #: https://kc.mcafee.com/corporate/index?page=content&id=KB70963

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

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