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EPO Unable to Install extension

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Hello Everyone,

Kindly help me in this case.

Attached is the screenshots.

 

 

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McAfee Employee
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Message 4 of 6

Re: EPO Unable to Install extension

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Hello,

Thanks for your reply.

Could you please check the Database?

It seems events database is missing.

com.mcafee.orion.core.cmd.CommandException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
Caused by: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\ENDP_GS_1000\10.7.0.407\install.xml:1932: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.


2020-03-19 13:00:42,618 ERROR [scheduler-TaskQueueEngine-thread-2] db.DbSizeCheck - Error in executing DbSizeCheck
java.sql.SQLException: Invalid object name 'ePO_JEPO_Events.sys.database_files'

I would recommend you to please open a new service request with support team to check further.

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5 Replies
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McAfee Employee
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Message 2 of 6

Re: EPO Unable to Install extension

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Hello @ArsalanA 

Thanks for your post!

It seems that most of the extensions are not running.

What changes has been made to the ePO Server and Database?

If possible please provide the orion.log and please make sure that you are removing all the important information like Domain...IP...

Orion.Log path:

C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\Logs

Or you can provide me in Chat so we can have a look and assist you.

Also you can open a New Service Request with the Support to check further,

 

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Re: EPO Unable to Install extension

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Here is the orion. log . I have made no changes to database. 

Thanks 

Arsalan

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McAfee Employee
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Message 4 of 6

Re: EPO Unable to Install extension

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Hello,

Thanks for your reply.

Could you please check the Database?

It seems events database is missing.

com.mcafee.orion.core.cmd.CommandException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
at com.mcafee.orion.core.server.LoginValidationValveHook.invoke(LoginValidationValveHook.java:89)
Caused by: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: com.mcafee.orion.core.ext.ExtensionException: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\ENDP_GS_1000\10.7.0.407\install.xml:1932: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.
Caused by: java.sql.SQLException: Synonym 'dbo.EPOEventsMT' refers to an invalid object.


2020-03-19 13:00:42,618 ERROR [scheduler-TaskQueueEngine-thread-2] db.DbSizeCheck - Error in executing DbSizeCheck
java.sql.SQLException: Invalid object name 'ePO_JEPO_Events.sys.database_files'

I would recommend you to please open a new service request with support team to check further.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

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McAfee Employee
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Message 5 of 6

Re: EPO Unable to Install extension

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Hi ArsalanA,

Did you delete or rename the ePO Events database. The error looks like the events database got deleted. If it is removed, do you have a SQL backup to restore. OR was it renamed to something else...?

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McAfee Employee
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Message 6 of 6

Re: EPO Unable to Install extension

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What version of ePO you are using? Is it ePO 5.1.x?

Any upgrade attempt made and got failed? Probably database didn't rollback correctly to previous build referring to invalid object #: dbo.EPOEventsMT.

 

 

 

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