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balap
Level 9
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Message 1 of 11

EPO UI updates not showing in Threat Events

Hello Mcafee Team,

I have an observer that in EPO UI update is not showing the Threat Events from the past few days.

image.png

 

But in the command line, it showing up to date. and one more thing, I disable the ODS full scan & quick scan from EPO UI

image.png

my question: 

1. How to see the see updates daily (date & engine other service updates) in EPO UI, do I need to enable anything EPO UI?

Please help me out.

Thanks.

10 Replies
cdinet
McAfee Employee
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Message 2 of 11

Re: EPO UI updates not showing in Threat Events

Are no threat events at all showing?  Check eventparser log for any errors.  That is located in the epo install directory under db\logs.

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balap
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Message 3 of 11

Re: EPO UI updates not showing in Threat Events

Hello @cdinet 

Thanks for response,

Today morning, when saw in Threat Events, showing updated, but yesterday it showing nothing!  image.png

cdinet
McAfee Employee
McAfee Employee
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Message 4 of 11

Re: EPO UI updates not showing in Threat Events

Is that for a single system?  Was the system on at the time the task should have run?  

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balap
Level 9
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Message 5 of 11

Re: EPO UI updates not showing in Threat Events

Hello @cdinet 

i am getting all the systems, and what have done I disable the ODS full scan & quick scan from EPO UI, because OAS is already running so we disable the  ODS for only full scan & quick scan.

 

Thanks

 

balap
Level 9
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Message 6 of 11

Re: EPO UI updates not showing in Threat Events

Hello @cdinet 

  1. I have another doubt, in threat events, one it showing update successfully, then again showing update is filed or canceled.  
  2. image.png

Thanks. 

cdinet
McAfee Employee
McAfee Employee
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Message 7 of 11

Re: EPO UI updates not showing in Threat Events

For cancelled, check client task to ensure you aren't stopping it after certain time.  Check also to see if you allow users to cancel tasks.

Otherwise, to find out why something failed, please go through this.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMEN...

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balap
Level 9
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Message 8 of 11

Re: EPO UI updates not showing in Threat Events

Hello @cdinet 

For Product update, Product Deployment running daily.

image.png

Thanks.

cdinet
McAfee Employee
McAfee Employee
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Message 9 of 11

Re: EPO UI updates not showing in Threat Events

Your schedules show everything starting at the same time.  You need to change schedules so things run at different times, including your scans.

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balap
Level 9
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Message 10 of 11

Re: EPO UI updates not showing in Threat Events

Hello @cdinet 

Even I change schedules time, i am getting some error update canceled or update failed.

 

Thanks  

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