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EPO 5.10.0 2428 going to update 6 not working

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I installed EPO 5.10.0  2428 in a closed network location.   Its been running for a couple weeks with no issues. I am now attempting to do Update 6.  I stop the services and start the epoupdate.exe program.

The first screen comes up to connect to database. I put in the password for the account and click Continue. A quick status shows it connecting and then nothing. It stays on that screen. If I put in a bad password is barks back at me that it cant connect to the database. Database connection passes, EPO is running fine.  Just cant get it to move past the first screen for the Update.  Ive tried Update 5 and 6.  No difference.

I cant find anything matching this issue in the Forums.  What am I missing?

Thanks,

Jim

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cdinet
McAfee Employee
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Re: EPO 5.10.0 2428 going to update 6 not working

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There should be an epoupdater log in your user profile temp\mcafeelogs folder.  What does it show?

%temp%\mcafeelogs should get you there.  If not, see if you are in the root of temp instead of a temp\2\mcafeelogs type session directory.

 

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3 Replies
cdinet
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: EPO 5.10.0 2428 going to update 6 not working

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There should be an epoupdater log in your user profile temp\mcafeelogs folder.  What does it show?

%temp%\mcafeelogs should get you there.  If not, see if you are in the root of temp instead of a temp\2\mcafeelogs type session directory.

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: EPO 5.10.0 2428 going to update 6 not working

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That pointed me in the right direction thanks!  In that log is showed it couldn't create a directory in the epolicy program folder. All the Mcafee accounts had rights to it but not Admins.  I took ownership and added Admins to it and the install went without issue.

cdinet
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Re: EPO 5.10.0 2428 going to update 6 not working

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Glad to hear it!

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