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RE: EPO 4.5.0 Policy Catalog Problem

I'm having the same problem from every machine and browser version I've tried. It's only on the On-Access Default Processes Policy. The ctrl-b on firefox and ctrl-shift-i on IE works and shows me the policy screen, but none of the options are set. Also I cannot set any options and save the policy, the save isn't grayed out, but it does nothing when I click it. This is an upgraded server from ePO 4, but this happens on policies that were upgraded and copies of the default policy.

Thanks!
Robb
khammons
Level 7
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Message 12 of 13

Re: EPO 4.5.0 Policy Catalog Problem

For IE 8 you can go to Tools/Compatibility View Settings in your browser.  You can then add the EPO site to the compatibility view list or display all sites in compatibility view to address this issue.

kthomas
McAfee Employee
McAfee Employee
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Message 13 of 13

Re: EPO 4.5.0 Policy Catalog Problem

McAfee article to support the solution provided.

As part of the KnowledgeBase team our role is to monitor and and provide article references to assist others who read this thread.

KB66663 - Blank screen when creating a VirusScan On-Demand Scan in ePO 4.5 (when using Internet Explorer 8 or Firefox 3.0/3.5)

KB66743- Blank screen when accessing On-Access Scanner Default, Low-Risk, High-Risk Processes using ePolicy Orchestrator 4.5 (with Internet Explorer 8 or Firefox 3.0/3.5)

To access this article go to McAfee ServicePortal (http://mysupport.mcafee.com) and search for KnowledgeBase article KB#### mentioned above.

NOTE: Search string used: "blank screen", then accessed the ePO 4.5 facet in the left pane.

All the best

Kevin
Knowledge Analyst (Global Online Services)
KnowledgeBase: http://mysupport.mcafee.com

Message was edited by: kthomas on 12/2/09 9:05 AM
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