Showing results for 
Show  only  | Search instead for 
Did you mean: 

RE: EPO 4.5.0 Policy Catalog Problem

I'm having the same problem from every machine and browser version I've tried. It's only on the On-Access Default Processes Policy. The ctrl-b on firefox and ctrl-shift-i on IE works and shows me the policy screen, but none of the options are set. Also I cannot set any options and save the policy, the save isn't grayed out, but it does nothing when I click it. This is an upgraded server from ePO 4, but this happens on policies that were upgraded and copies of the default policy.

Level 7
Report Inappropriate Content
Message 12 of 13

Re: EPO 4.5.0 Policy Catalog Problem

For IE 8 you can go to Tools/Compatibility View Settings in your browser.  You can then add the EPO site to the compatibility view list or display all sites in compatibility view to address this issue.

McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 13 of 13

Re: EPO 4.5.0 Policy Catalog Problem

McAfee article to support the solution provided.

As part of the KnowledgeBase team our role is to monitor and and provide article references to assist others who read this thread.

KB66663 - Blank screen when creating a VirusScan On-Demand Scan in ePO 4.5 (when using Internet Explorer 8 or Firefox 3.0/3.5)

KB66743- Blank screen when accessing On-Access Scanner Default, Low-Risk, High-Risk Processes using ePolicy Orchestrator 4.5 (with Internet Explorer 8 or Firefox 3.0/3.5)

To access this article go to McAfee ServicePortal ( and search for KnowledgeBase article KB#### mentioned above.

NOTE: Search string used: "blank screen", then accessed the ePO 4.5 facet in the left pane.

All the best

Knowledge Analyst (Global Online Services)

Message was edited by: kthomas on 12/2/09 9:05 AM
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community