EEDK package for Microsoft 365 (Office 365) not working

[TrentD]

Hi,  We are having an issue where the EEDK package created to install Microsoft 365 (Office 365) is not working. When we run the batch file manually is works and Microsoft 365 installs successfully. However, when we run the EEDK package, it runs but Microsoft 365 does not install.

Any help or guidance would be greatly appreciated...Thank you

We have two files in the source folder, setup.exe and configuration.xml

@echo off
:: ################################################
:: Set environment to current product folder
pushd "%~dp0"
:: Get software package source directory and set as variable SRCDIR
SET SRCDIR=
for /f "delims=" %%a in ('cd') do @set SRCDIR=%%a

:: Remove previous MSI office versions and to install Microsoft 365 x64 with no user interaction
%comspec% /c "%SRCDIR%\setup.exe /configure configuration.xml"

goto EOF
:: Exit and pass proper exit
:: ################################################
:EOF
Exit /B 0

[cdinet]

Configure it to create a log.  The first thing you want to do is check the mcscript_deploy log on the client to ensure the files were downloaded successfully and that it was able to invoke setup.  Once it gets past that point, it is out of the hands of the agent.  Otherwise the agent has to perform those functions first.

[TrentD]

We have checked the mcscript_deploy log on the client, it does download the required files and it does invoke "setup.exe" but after a minute it show completed.

Did see on some another forums below, when you run EEDK packages, the agent runs it it's using the 32bit version. Is this something that would be a possible cause?

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/EEDK-Batch-file-querying-Registry/td-p/6346...

"I suspect this is due to the bitness of the version of reg.exe. When you run it manually you're running the 64bit version, but when the agent runs it it's using the 32bit version."

[cdinet]

That is possible.