cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Duplicate systems in the systems tree

Jump to solution
We currently have over 9000 systems in ePO. We currently have 36 systems that are duplicated. We have tried running the Duplicate Agent GUID task but that did not solve the issue. We manually delete the duplicates but when the AD sync occurs the same systems are duplicated.
1 Solution

Accepted Solutions
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 14

Re: Duplicate systems in the systems tree

Jump to solution

The duplicate guid task doesn't remove duplicate systems.  What that is designed to do is deal with systems that have duplicate agent guids (high sequence errors) and it instructs the agent to regenerate its guid.  It has nothing to do with actual duplicate entries in the console. 

For AD sync duplicates, what version epo are you on?  Are you doing any forceinstalls of the agent?  If so, that can create duplicates.  There is an issue with some versions of epo that can cause that.  See kb89427.  

If none of that applies, try deleting both entries from epo, then do the AD sync and let the agent check back in on its own.  It should then update that unmanaged entry with its props.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

13 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 14

Re: Duplicate systems in the systems tree

Jump to solution

The duplicate guid task doesn't remove duplicate systems.  What that is designed to do is deal with systems that have duplicate agent guids (high sequence errors) and it instructs the agent to regenerate its guid.  It has nothing to do with actual duplicate entries in the console. 

For AD sync duplicates, what version epo are you on?  Are you doing any forceinstalls of the agent?  If so, that can create duplicates.  There is an issue with some versions of epo that can cause that.  See kb89427.  

If none of that applies, try deleting both entries from epo, then do the AD sync and let the agent check back in on its own.  It should then update that unmanaged entry with its props.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Highlighted

Re: Duplicate systems in the systems tree

Jump to solution

We are running on ePO 5.9.0. We have performed many forceinstalls but have never had the issue.  Looks like 5.9 has an issue that was fixed in 5.9.1.  We will need to look into upgrading to that version.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 14

Re: Duplicate systems in the systems tree

Jump to solution

If you are going to upgrade, I would suggest going to 5.10 if possible, as there won't be any 5.9.2 release. 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Duplicate systems in the systems tree

Jump to solution

Thank you.

Highlighted
Level 10
Report Inappropriate Content
Message 6 of 14

Re: Duplicate systems in the systems tree

Jump to solution

Hi cdinet,

We are running into this problem. We are on:

ePO Build: ePolicy Orchestrator 5.10.0 (Build 2428)
Update Installed: Update 6 (2.0.0.831)

We do not use forceinstalls on the agent so KB89427 is not applicable to our environment.

What do you mean by "deleting both entries from ePO"? Can you please send a guide or link on how to follow this process? Also, you mentioned AD sync--- how do we handle our Mac devices that cannot rely on AD sync as it doesn't use AD?

We have 3000+ systems, is there a way to automate the deletion? 

Thank you.

Highlighted
Level 10
Report Inappropriate Content
Message 7 of 14

Re: Duplicate systems in the systems tree

Jump to solution

I have the same issue with a larger subset using ePO 5.9.1

From what I can see the duplicate entries are mostly blank with just an AD description. Is that similar to what you have for an issue?

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 8 of 14

Re: Duplicate systems in the systems tree

Jump to solution

Are the same systems duplicated?  What version of the agent?  When you see it duplicated, do you see anything in the agent log regarding the uuid changing and it generating a new agent guid?  That would be in the masvc log in c:\programdata\mcafee\agent\logs folder.  Are these physical or virtual systems?  

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Level 10
Report Inappropriate Content
Message 9 of 14

Re: Duplicate systems in the systems tree

Jump to solution

Running the Duplicate Systems Names query, data shows that most are on agent version 5.6.2.209 and below 800 devices are still on older agent versions.

Some of the system names are the showing the same hostnames. Digging into the properties section - one is running Windows and the other duplicate system is running Mac so these are two different devices. And they have different user names. However, some that are showing the same hostnames have exactly the same operating system and user name--- so these are the same devices.

Regarding your question if these are physical or virtual systems, is there a criteria or property to use? I only see VDI and when I use that, my data shows that these are not VDI systems.

As for the logs, can this be gathered through single system troubleshooting (no need to engage user to send it us)? 

 

 

Highlighted
Level 10
Report Inappropriate Content
Message 10 of 14

Re: Duplicate systems in the systems tree

Jump to solution

This just made troubleshooting easier. My computer (not virtual machine) is one of these devices that are showing as "duplicate". My agent GUID is different from the other system but we share the same hostname.

I went on to check the agent log you mentioned and I am not seeing anything in the masvc.log that shows change in GUID:

$ grep -i guid macmnsvc_<MachineName>.log 

2020-04-08 22:07:09.833 (63.291366336) iamclient.Info: Getting agent info from ma ds for id <AgentGuid> data <{1fa9ffdc-ded1-11e9-262c-00e04c19d0d0}>

$ grep -i change macmnsvc_<MachineName>.log 

2020-04-01 23:04:54.545 (63.250701248) msgbus.Info: File watcher callback invoked on broker config change, file name </var/McAfee/agent/.msgbus/config.ini>

2020-04-01 23:04:54.546 (63.250701248) msgbus.Info: File watcher callback invoked on broker config change, file name </var/McAfee/agent/.msgbus/config.ini>

Anything else to check?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community