Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Download Software Product List - Failing

I found a fix for my 2003 epo. I had a look at the certificate on the mcafee site. Was using TLS 1.2 Checked the broswer (IE8) on the 2003 epo server and it only goes up to TSL1.0

McAfee have a hot fix you can register and get a download for. Pick the x86 even if you have a x64 machine as it is the broswer you are updating, x86 browser.

KB Article Number(s): 948963

Language: English

Platform: i386

Location: (

Not sure if the download link is unique or not.

Re: Download Software Product List - Failing

Only solution I found is to change in EPO database in table dbo.EPOSoftwareCatalogServer "Port" from 443 to 80 and "useSSL" from 0 to 1. This is not secure but now I can download software product list.

Re: Download Software Product List - Failing

Setting this worked for me as well.

I'm guessing that Server 2003 is the issue and maybe it's no longer compatible with the SSL/TLS cipher suites used by  I would think McAfee would confirm this somewhere or have it documented.

We will be on ePO 5.3.2 soon though running on Server 2012 R2.  I would think this would resolve this issue as well.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community