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Device reachable (ping) but unmanaged

Hello,

Please forgive me if this is something simplistic, as I'm very new the McAfee ePolicy Orchestrator. My organization has recently been unable to successfully push down the McAfee EPO agent to any of the workstations within our domain. These PC's are pingable and reachable by the EPO, but are not becoming managed after attempting to deploy the agent to the workstations. I've attempted to use multiple accounts to deploy the agent and all of them have administrative credentials to install the agent as well. The server is also supposed to stop attempting to deploy the package after 5 minutes if it has been unable to successfully deploy it, but these devices still appear as unmanaged with the console. The devices are in the same domain, and same network segment as they have always been as well.

We have a manual installation package to deploy the agents, and this is working successfully, but we cannot deploy the agent from the server - down. Please let me know any tips for anything I should look at and check. Thank you!

6 Replies
McAfee Employee
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Message 2 of 7

Re: Device reachable (ping) but unmanaged

To deploy MA from ePO server, make sure that we are meeting the environmental requirement.

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

 

For details about ePO ping function, please look into 

 

https://kc.mcafee.com/corporate/index?page=content&id=KB88001

McAfee Employee
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Message 3 of 7

Re: Device reachable (ping) but unmanaged

As Hem pointed out, the environmental requirements must be met first. The server log on the epo server or agent handler will show a push failed, err=53 or some other number. You can go to cmd prompt to determine what that error is. net helpmsg 53 That will return what that error code means. With that one, the network path can't be reached, either by dns issues, firewall in place, or some other environmental issue where the system is not accessible. From the epo server, it needs to be able to map a drive to the admin$ of the client, write to it, and install a temporary service that starts the install.

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Re: Device reachable (ping) but unmanaged

Hey folks, thank you for your help. It turned out there were items backed up in the Server Task Log. After clearing these out, I was able to begin pushing down the agent to hundreds of more workstations within my environment. I appreciate your help!

McAfee Employee
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Message 5 of 7

Re: Device reachable (ping) but unmanaged

Glad to hear it!

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Re: Device reachable (ping) but unmanaged

Dear, I have the same issue cloud you please let me know how did you fix it ?

McAfee Employee
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Message 7 of 7

Re: Device reachable (ping) but unmanaged

You first have to make sure all environmental requirements are met.  See KB56386.  Also, the server log on epo server records specific error code when it fails.  Example would be err=53 or 1326, or some other error code.  To find out what that error code is, go to cmd prompt and type

net helpmsg 53

That will return network path not found, so for any reason at all (there are many), it can't reach the system. 

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