Device not ready when deploying Agent

[kadeem_scan]

Good Day,

We are on ePO 5.10 update 10, I was trying to deploy the agent 5.7 on a machine via Agent - > Deploy Agent. However, when I do so it says Device not ready. Although I can ping the device through ePO it doesn't deploy. Even waking up agents doesn't work.

I added a screenshot with this issue.

[cdinet · Accepted solution]

The failed to authenticate is main message.  It doesn't necessarily mean user/password type authentication, but all requirements need to be met for things to happen.  Follow this KB to see if it meets all environmental requirements for agent deployments.

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

From the epo server, can you map a drive to the admin$ share using the credentials you are using to push with?  If so, are you able to write a file to it?  There are other environmental requirements also needed, so go through that KB.

[kadeem_scan]

Thank you, I will look at the KB and do some checks. Because whats weird is that it doesn't happen to all machines.

[cdinet]

If it is consistent with certain machines, I would suspect something not set right on those to enable those requirements.

[kadeem_scan]

You are indeed correct, there is a permissions issue with the credentials i'm using for some machines.