DAT update fail - Repository ePO_X is not usable for the current update session.

[khan044]

We have on-prem EPO and I am just curious as to why DAT update fails for our local repositories but works from McAfeeHttp repository.

I am seeing this in the log file;

2022-01-20 14:49:50 E #14308 downloader Downloading file from http://<SERVERNAME>:9212/Software/SiteStat.xml to C:\Windows\TEMP\B01A0B98-CF0E-46EB-A788-7D851801F08C\SiteStat.xml failed.
2022-01-20 14:49:50 I #14308 creposi Repository ePO_<SERVERNAME> is not usable for the current update session.

2022-01-20 14:49:50 I #14308 creposi Trying the repository McAfeeHttp
2022-01-20 14:49:50 I #14308 creposi Checking for a valid license.
2022-01-20 14:49:50 I #14308 creposi Creating SiteStatXmlDirectory
2022-01-20 14:49:50 I #14308 creposi SiteStatXmlDirectory C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C
2022-01-20 14:49:50 I #14308 downloader Downloading file from http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...} to C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C\SiteStat.xml with timeout 18000
2022-01-20 14:49:51 I #14308 curl Before Encoding URL:http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...}, After Encoding URL:http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash=%7B83048382-7a32-11ec-348e-6fe3bc0...
2022-01-20 14:49:51 I #14308 downloader Downloading file from http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...} to C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C\SiteStat.xml success.
2022-01-20 14:49:51 I #14308 downloader changing permission...
2022-01-20 14:49:51 I #14308 creposi Repository McAfeeHttp is usable for the current update session.
2022-01-20 14:49:51 I #14308 SessMgr Using repository McAfeeHttp for script
2022-01-20 14:49:51 I #14308 ScrptMgr Loading and parsing: C:\ProgramData\McAfee\Agent\update\UpdateMain.McS

[aguevara]

It looks like those repositories are not reachable from the end node, can you reach those repositories from the Machine's browser? for example if you try: 

http://<SERVERNAME>:9212/Software/SiteStat.xml

Regards

Alejandro

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[khan044]

Can ping the server from end node (Got host entry for EPO server) but browsing http://<SERVERNAME>:9212/Software/SiteStat.xml give me 'Website cannot be displayed.'

Verified port 9212 is open on epo server.

[aguevara]

ping could indeed work but the actual download might be blocked on the network, a wiresahark trace might help you identify what's blocking that download 

Regards

Alejandro

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

[cdinet]

Check also the server log on the epo server to ensure there are no errors delivering up content.