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khan044
Level 8
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Message 1 of 5

DAT update fail - Repository ePO_X is not usable for the current update session.

We have on-prem EPO and I am just curious as to why DAT update fails for our local repositories but works from McAfeeHttp repository.

I am seeing this in the log file;

 

2022-01-20 14:49:50 E #14308 downloader Downloading file from http://<SERVERNAME>:9212/Software/SiteStat.xml to C:\Windows\TEMP\B01A0B98-CF0E-46EB-A788-7D851801F08C\SiteStat.xml failed.
2022-01-20 14:49:50 I #14308 creposi Repository ePO_<SERVERNAME> is not usable for the current update session.


2022-01-20 14:49:50 I #14308 creposi Trying the repository McAfeeHttp
2022-01-20 14:49:50 I #14308 creposi Checking for a valid license.
2022-01-20 14:49:50 I #14308 creposi Creating SiteStatXmlDirectory
2022-01-20 14:49:50 I #14308 creposi SiteStatXmlDirectory C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C
2022-01-20 14:49:50 I #14308 downloader Downloading file from http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...} to C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C\SiteStat.xml with timeout 18000
2022-01-20 14:49:51 I #14308 curl Before Encoding URL:http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...}, After Encoding URL:http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash=%7B83048382-7a32-11ec-348e-6fe3bc0...
2022-01-20 14:49:51 I #14308 downloader Downloading file from http://update.nai.com:80/Products/CommonUpdater/SiteStat.xml?hash={83048382-7a32-11ec-348e-6fe3bc00c...} to C:\Windows\TEMP\9EAA4CE8-**omitted**E0D7BA2C\SiteStat.xml success.
2022-01-20 14:49:51 I #14308 downloader changing permission...
2022-01-20 14:49:51 I #14308 creposi Repository McAfeeHttp is usable for the current update session.
2022-01-20 14:49:51 I #14308 SessMgr Using repository McAfeeHttp for script
2022-01-20 14:49:51 I #14308 ScrptMgr Loading and parsing: C:\ProgramData\McAfee\Agent\update\UpdateMain.McS

4 Replies
aguevara
McAfee Employee
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Message 2 of 5

Re: DAT update fail - Repository ePO_X is not usable for the current update session.

It looks like those repositories are not reachable from the end node, can you reach those repositories from the Machine's browser? for example if you try: 

http://<SERVERNAME>:9212/Software/SiteStat.xml

Regards

Alejandro

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khan044
Level 8
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Message 3 of 5

Re: DAT update fail - Repository ePO_X is not usable for the current update session.

Can ping the server from end node (Got host entry for EPO server) but browsing http://<SERVERNAME>:9212/Software/SiteStat.xml give me 'Website cannot be displayed.'

Verified port 9212 is open on epo server.

aguevara
McAfee Employee
McAfee Employee
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Message 4 of 5

Re: DAT update fail - Repository ePO_X is not usable for the current update session.

ping could indeed work but the actual download might be blocked on the network, a wiresahark trace might help you identify what's blocking that download 

Regards

Alejandro

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

cdinet
McAfee Employee
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Message 5 of 5

Re: DAT update fail - Repository ePO_X is not usable for the current update session.

Check also the server log on the epo server to ensure there are no errors delivering up content.

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