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Salih_Cicek
Level 7
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Message 1 of 4
‎10-15-2020 05:12 AM

DAT not updating on a few client machines

Hi,

I'm using ePolicy Orchestrator 5.10.0 (Build 2428) I manage 7 systems. 3 systems are not updating with the latest DAT (4189 at the moment) the rest is updating. 

The Agent version 5.6.1.157. I've uninstalled the agents many times and install it again but didn't work.

I don't know how to fix this issue.

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cdinet
McAfee Employee
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Message 2 of 4
‎10-15-2020 05:54 AM

Re: DAT not updating on a few client machines

There are many reasons for those type failures.  Please go through this to identify the errors you are getting.

https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Salih_Cicek
Level 7
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Message 3 of 4
‎10-15-2020 07:00 AM

Re: DAT not updating on a few client machines

When I want to Update now from Endpoint Security the latest DAT not updating.

After loading update configuration from: PkgCatalog.xml

Error occurred while getting point product callback component interface.

Product(s) running the latest AMCore.

 

I try to install it again, but my AMCore content version is 0.5, it's not updating to 4189..

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cdinet
McAfee Employee
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Message 4 of 4
‎10-15-2020 08:15 AM

Re: DAT not updating on a few client machines

Error occurred while getting point product callback component interface points to the point product not responding to the agent.  Typically in that case, you might either upgrade the point product or remove/reinstall it.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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