cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

DAT Version not showing on ePO

As the title suggestion, the DAT Version is not showing when i run a query against DAT Versions on complaint machines:

And here is one of the machines data:

Point me to the right direction,

3 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: DAT Version not showing on ePO

under hklm\software\wow6432node\network associates\epolicy orchestrator\application plugins\viruscan8800, what is the plugin flag set to?  When did the issue start?  Have there been any patch update attempts or installs?  You are at a lower patch and some higher patches require a minimum of patch 4 to be installed.  If not, the patch install will fail and can leave the plugin flag set to 8 - see KB60593

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted

Re: DAT Version not showing on ePO

The issue started when an upgrade was done on the ePO.

NB: The ePO is managed by an outsider, who at this moment I believe does not know how to handle this, hence my intervention. That said, could you lead to the an article which could help me in effecting patch upgrade?

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: DAT Version not showing on ePO

This KB is for the recommended upgrade paths for the agent, host intrusion prevention and viruscan.  That should help you with it.

McAfee Corporate KB - Recommended upgrade paths for McAfee Agent, Host Intrusion Prevention, and Vir...

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community