Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 10
Report Inappropriate Content
Message 11 of 13

Re: Create and download agent installation package


hotelcalefornia wrote:

the problem that V shield icon appears (when i installed from exported agent package) and  Mtray icon appears when installing through EPO. i cac see both icon via RDP

I'd say it's not a big issue, so long as the system does it's updates and ASCI correctly. 

I would guess it could be a policy thing.

Please check check that you have the correct and latest Extension for the right version of your Agent on the ePO server (i.e. Extension for MA 4.5 - now I'll look dumb if _I_ don't have the right extension, won't I? )

If the extensions are OK, then please check the McAfee Agent policy on your ePO server ; there's a "" option although I am not 100% certain that it has an impact on this.

Please specify

- version of ePO server

- version of McAfee agent

- version of VSE

(and also confirm that this is happening on Windows 7 or Windows 2008)



Re: Create and download agent installation package


I have epo 4.5and vse 8.7.0i. all the clients are win 2003 and xp. anyhow i deploy the frampkg.exe on another clients and Mtray icon appeared so as you said sergeM, since the client working fine and comunicatong to the server, it's big issue.

Thanks alot for your help

Level 10
Report Inappropriate Content
Message 13 of 13

Re: Create and download agent installation package

It probably is normal, in a way.

We're used to that here because we do not have an AD (yet).

When the new system arrives on the server (does an ASCI) the server doesn't know to which site/group it belongs.

  • Did you specify "sorting criterias" in the "Group Details" in the System Tree ?
  • Is it possible this particular system doesn't fit any sorting criterium (-ia?) ?

You can always move it manually.

Or first try this :

- select the system(s) in Lost & Found

- click on "Actions / Cirectory Management / Test Sort"

You'll see where the ePO server would put the systems now !

If you then click on one system, you'll see why it puts it there.

hope it helps


You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community