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Quitch
Level 7
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Message 1 of 7
‎02-04-2011 01:15 AM

Clients appearing then disappearing

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This is a follow-up on my previous topic - https://community.mcafee.com/message/173247#173247

Unfortunately, I started celebrating too early. While removing the unmanaged entry from ePO the remote client would appear once the agent had been woken up, I've found that less than a minute later they have disappeared from ePO again.

As a recap from the previous topic, this is a fresh ePO 4.5 install on a server which uses the same name as the server it replaces. The keys were not ported, the DB was not migrated, McAfee 4.0 agents (which have been kept patched) were deployed fresh to all machines using the force install setting. We deploy agents using a domain admin account used for no other purpose, all deployments report successful and we have verified with the timestamp on the FramePkg.exe on machines that they are receiving the file.

To clarify the issue now experienced:

1. Delete unmanaged entry in ePO

2. Use psexec to force wakeup on remote agent at 0833 - psexec \\machinename -u domain\user "c:\program files\mcafee\common framework\cmdagent.exe" /p /e /c - finishes with error code 0

3. Verify that agent has added the system to ePO. It is listed as managed with a full set of properties.

4. Within five minutes a search for the system turns up no results.

What on earth?

I've noticed than when it is visible my systems are reporting 556 are compliant and 1 is non-compliant. Once it disappears from search my report shows 557 systems compliant. I exported the results and found that the rogue system disappears and is replaced with a different system which moves into the compliant area. A few minutes later this system disappears (cannot be found in a search) and the one I woke-up reappears as non-compliant and is discoverable via search.

So far as I can tell systems are appearing in ePO when they talk to the ePO server, but then disappear a minute or two later. This is leading to what look like stable compliance stats, but in reality a number of those systems appear to be ones which are trading places, appearing and disappearing.

Below is the log of the system I was working during the wake-up and reporting. The log here ends at 0835 and the next entry isn't until 0838 (Agent enforcing policies) by which point it was no longer visible in ePO (I checked at 0837)

2011-02-04 08:33:17     i     #2800     Agent     Agent Started Enforcing policies
2011-02-04 08:33:17     I     #2800     Agent     Thread signal occurred
2011-02-04 08:33:17     I     #2800     Manage     Enforcing policies
2011-02-04 08:33:18     i     #3544     Agent     Agent started performing ASCI
2011-02-04 08:33:18     I     #3544     Agent     Collecting Properties
2011-02-04 08:33:18     I     #3544     Agent     Collecting IP address using Internet Manager
2011-02-04 08:33:18     I     #3544     naInet     HTTP Session initialized
2011-02-04 08:33:18     I     #3544     imsite     Connecting to server: 100.100.0.248 on port: 81
2011-02-04 08:33:18     i     #2800     Manage     Enforcing Policies for EPOAGENT3000META
2011-02-04 08:33:18     I     #3544     naInet     HTTP Session closed
2011-02-04 08:33:18     I     #3544     Manage     Collecting Properties
2011-02-04 08:33:18     i     #2800     Manage     Enforcing Policies for EPOAGENT3000
2011-02-04 08:33:18     i     #2800     Manage     Enforcing Policies for McAfee Agent
2011-02-04 08:33:18     i     #3544     Manage     Collecting Properties
2011-02-04 08:33:18     I     #2800     Agent     CePOAgent::EnforcePolicy priority=-2
2011-02-04 08:33:18     I     #2800     Agent     Enforcing policies
2011-02-04 08:33:18     I     #2800     LstnSvr     Enforcing Policies
2011-02-04 08:33:18     I     #2800     Logging     Enforcing policies
2011-02-04 08:33:18     I     #2800     Manage     Enforcing policies
2011-02-04 08:33:18     I     #2800     UsrSpCt     Enforcing policies
2011-02-04 08:33:18     I     #3544     Agent     Agent is sending properties version to the ePO Server
2011-02-04 08:33:19     i     #3544     Agent     Agent started performing ASCI
2011-02-04 08:33:19     I     #2388     Agent     Started processing a package.. 
2011-02-04 08:33:19     I     #3544     Agent     Agent is sending properties version to the ePO Server
2011-02-04 08:33:19     I     #2800     Sched     >>--CSchedule::EnforcePolicy
2011-02-04 08:33:19     I     #2388     Agent     Preparing Props Version Package
2011-02-04 08:33:19     I     #2800     Sched     >>--CSchedule::ModifyTask
2011-02-04 08:33:19     I     #2800     Sched     <<--CSchedule::ModifyTask
2011-02-04 08:33:19     I     #2800     Sched     Product Updates - Last run time(local) is Fri Feb 04 08:26:00 2011
2011-02-04 08:33:19     I     #2800     Sched     
2011-02-04 08:33:19     I     #2800     Sched     0 fields of the task 129 are updated successfully
2011-02-04 08:33:19     I     #2800     Sched     RunAtEnforcementEnabled not found in the task settings
2011-02-04 08:33:19     I     #2800     Sched     >>--CSchedule::ModifyTask
2011-02-04 08:33:19     I     #2800     Sched     <<--CSchedule::ModifyTask
2011-02-04 08:33:19     I     #2388     SpiPkgr     Using sequence number 11570
2011-02-04 08:33:19     i     #2388     Agent     Agent communication session started
2011-02-04 08:33:19     i     #2388     Agent     Agent is sending PROPS VERSION package to ePO server
2011-02-04 08:33:19     i     #2388     Agent     Agent is connecting to ePO server
2011-02-04 08:33:19     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:33:19     I     #2388     imsite          Upload from: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412819990140000_29087.spkg
2011-02-04 08:33:19     I     #2388     imsite          Upload response target: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412819994830000_10896.spkg
2011-02-04 08:33:19     I     #2388     naInet     Uploading file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412819990140000_29087.spkg to ePO Server...
2011-02-04 08:33:19     I     #2388     naInet     Connecting to Real Server: 100.100.0.248 on port: 81
2011-02-04 08:33:19     I     #2388     naInet     Connected to ePO Server: 100.100.0.248
2011-02-04 08:33:19     I     #2388     naInet     Uploading SPIPE HTTP header
2011-02-04 08:33:19     I     #2388     naInet     Uploading data in bytes: 934
2011-02-04 08:33:19     I     #2388     naInet     Reading acknowledgement from ePO Server
2011-02-04 08:33:19     I     #2800     Sched     Deploy McAfee Agent Updates - Last run time(local) is Tue Sep 28 12:15:06 2010
2011-02-04 08:33:19     I     #2800     Sched     
2011-02-04 08:33:19     I     #2800     Sched     0 fields of the task 131 are updated successfully
2011-02-04 08:33:19     I     #2800     Sched     >>--CSchedule::ModifyTask
2011-02-04 08:33:20     I     #2800     Sched     <<--CSchedule::ModifyTask
2011-02-04 08:33:20     I     #2388     naInet     Authentication successful: HTTP/1.1 200 OK
2011-02-04 08:33:20     I     #2388     naInet     
2011-02-04 08:33:20     I     #2388     naInet     Received response [200 OK] from ePO Server
2011-02-04 08:33:20     I     #2388     naInet     Receiving a package ePO Server
2011-02-04 08:33:20     I     #2388     naInet     Uploaded file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412819990140000_29087.spkg to Server successfully
2011-02-04 08:33:20     I     #2388     naInet     HTTP Session closed
2011-02-04 08:33:20     i     #2388     Agent     Package uploaded to ePO Server successfully
2011-02-04 08:33:20     i     #2388     Agent     Agent communication session closed
2011-02-04 08:33:20     i     #2388     Agent     Agent received REQUEST PUBLIC KEY package from ePO server
2011-02-04 08:33:20     I     #2388     Agent     Started processing a package.. 
2011-02-04 08:33:20     I     #2388     Manage     Collecting Properties
2011-02-04 08:33:20     I     #2388     Manage     CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
2011-02-04 08:33:20     i     #2388     Manage     Collecting Properties
2011-02-04 08:33:20     I     #2388     Agent     Preparing Agent Key Package
2011-02-04 08:33:20     I     #2388     Agent     Getting IP address for public key from Internet Manager
2011-02-04 08:33:20     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:33:20     I     #2388     imsite     Connecting to server: 100.100.0.248 on port: 81
2011-02-04 08:33:20     I     #2800     Sched     Deploy McAfee VirusScan - Last run time(local) is Fri Feb 04 08:31:42 2011
2011-02-04 08:33:20     I     #2800     Sched     
2011-02-04 08:33:20     I     #2800     Sched     0 fields of the task 133 are updated successfully
2011-02-04 08:33:20     I     #2388     naInet     HTTP Session closed
2011-02-04 08:33:20     I     #1772     Sched     Deploy McAfee VirusScan - Last run time is : not run yet
2011-02-04 08:33:20     i     #1772     Sched     Added a new task Deploy McAfee VirusScan to Scheduler's task list 
2011-02-04 08:33:20     I     #2800     Sched     >>--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     <<--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     >>--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     <<--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     >>--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     <<--CSchedule::GetTask
2011-02-04 08:33:20     I     #2800     Sched     <<--CSchedule::EnforcePolicy
2011-02-04 08:33:20     i     #2800     Agent     Agent finished Enforcing policies
2011-02-04 08:33:20     i     #2800     Agent     Next policy enforcement in 5 minutes
2011-02-04 08:33:20     I     #2388     SpiPkgr     Using sequence number 11571
2011-02-04 08:33:20     i     #2388     Agent     Agent communication session started
2011-02-04 08:33:20     I     #2388     Agent     Package type is AgentPubKey
2011-02-04 08:33:20     i     #2388     Agent     Agent is connecting to ePO server
2011-02-04 08:33:20     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:33:20     I     #2388     imsite          Upload from: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820001080000_13431.spkg
2011-02-04 08:33:20     I     #2388     imsite          Upload response target: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820009200000_10938.spkg
2011-02-04 08:33:20     I     #2388     naInet     Uploading file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820001080000_13431.spkg to ePO Server...
2011-02-04 08:33:20     I     #2388     naInet     Connecting to Real Server: 100.100.0.248 on port: 81
2011-02-04 08:33:20     I     #2388     naInet     Connected to ePO Server: 100.100.0.248
2011-02-04 08:33:20     I     #2388     naInet     Uploading SPIPE HTTP header
2011-02-04 08:33:20     I     #2388     naInet     Uploading data in bytes: 2662
2011-02-04 08:33:20     I     #2388     naInet     Reading acknowledgement from ePO Server
2011-02-04 08:33:21     i     #924     Sched     Scheduler: Invoking task [Deploy McAfee VirusScan]...
2011-02-04 08:33:21     I     #5120     Sched     >>--RunTask
2011-02-04 08:33:21     I     #5120     Manage     Running task SoftwareID:EPOAGENT3000, TaskID:133
2011-02-04 08:33:21     I     #2808     FrmSvc     User SID is S-1-5-18 and SessionID is 0
2011-02-04 08:33:21     i     #2808     Script     The deployment task will be re-tried in 5 minutes because Updater is in progress. 
2011-02-04 08:33:21     I     #5120     Sched     <<--RunTask
2011-02-04 08:33:21     I     #924     Sched     Deploy McAfee VirusScan lCookie == NULL, Scheduler won't take care this task
2011-02-04 08:33:21     I     #924     Sched     Deploy McAfee VirusScan - Last run time(local) is Fri Feb 04 08:33:21 2011
2011-02-04 08:33:21     I     #924     Sched     
2011-02-04 08:33:21     I     #924     Sched     End of invoking the task
2011-02-04 08:33:22     I     #2388     naInet     No package to receive from ePO Server, HTTP return code: HTTP/1.1 202 OK
2011-02-04 08:33:22     I     #2388     naInet     
2011-02-04 08:33:22     I     #2388     naInet     Received response [202 OK] from ePO Server
2011-02-04 08:33:22     I     #2388     naihttp     client:no package to receive
2011-02-04 08:33:22     I     #2388     naInet     Uploaded file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820001080000_13431.spkg to Server successfully
2011-02-04 08:33:22     I     #2388     imsite     NaInet library returned code == 13
2011-02-04 08:33:22     I     #2388     naInet     HTTP Session closed
2011-02-04 08:33:22     i     #2388     Agent     No package received from ePO Server
2011-02-04 08:33:22     i     #2388     Agent     Agent communication session closed
2011-02-04 08:33:22     I     #2388     Agent     Started processing a package.. 
2011-02-04 08:33:22     I     #2388     Agent     Preparing Props Version Package
2011-02-04 08:33:22     I     #2388     SpiPkgr     Using sequence number 11572
2011-02-04 08:33:22     i     #2388     Agent     Agent communication session started
2011-02-04 08:33:22     i     #2388     Agent     Agent is sending PROPS VERSION package to ePO server
2011-02-04 08:33:22     i     #2388     Agent     Agent is connecting to ePO server
2011-02-04 08:33:22     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:33:22     I     #2388     imsite          Upload from: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820024990000_24482.spkg
2011-02-04 08:33:22     I     #2388     imsite          Upload response target: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820028420000_9876.spkg
2011-02-04 08:33:22     I     #2388     naInet     Uploading file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820024990000_24482.spkg to ePO Server...
2011-02-04 08:33:22     I     #2388     naInet     Connecting to Real Server: 100.100.0.248 on port: 81
2011-02-04 08:33:22     I     #2388     naInet     Connected to ePO Server: 100.100.0.248
2011-02-04 08:33:22     I     #2388     naInet     Uploading SPIPE HTTP header
2011-02-04 08:33:22     I     #2388     naInet     Uploading data in bytes: 918
2011-02-04 08:33:22     I     #2388     naInet     Reading acknowledgement from ePO Server
2011-02-04 08:33:23     I     #2388     naInet     Authentication successful: HTTP/1.1 200 OK
2011-02-04 08:33:23     I     #2388     naInet     
2011-02-04 08:33:23     I     #2388     naInet     Received response [200 OK] from ePO Server
2011-02-04 08:33:23     I     #2388     naInet     Receiving a package ePO Server
2011-02-04 08:33:23     I     #2388     naInet     Uploaded file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820024990000_24482.spkg to Server successfully
2011-02-04 08:33:23     I     #2388     naInet     HTTP Session closed
2011-02-04 08:33:23     i     #2388     Agent     Package uploaded to ePO Server successfully
2011-02-04 08:33:23     i     #2388     Agent     Agent communication session closed
2011-02-04 08:33:23     i     #2388     Agent     Agent received REQUEST PROPS package from ePO server
2011-02-04 08:33:23     I     #2388     Agent     Started processing a package.. 
2011-02-04 08:33:23     I     #2388     Agent     Preparing Props Package
2011-02-04 08:33:23     I     #2388     SpiPkgr     Using sequence number 11573
2011-02-04 08:33:23     i     #2388     Agent     Agent communication session started
2011-02-04 08:33:23     i     #2388     Agent     Agent is sending INC PROPS package to ePO server
2011-02-04 08:33:23     i     #2388     Agent     Agent is connecting to ePO server
2011-02-04 08:33:23     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:33:23     I     #2388     imsite          Upload from: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820033270000_699.spkg
2011-02-04 08:33:23     I     #2388     imsite          Upload response target: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820036860000_26046.spkg
2011-02-04 08:33:23     I     #2388     naInet     Uploading file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820033270000_699.spkg to ePO Server...
2011-02-04 08:33:23     I     #2388     naInet     Connecting to Real Server: 100.100.0.248 on port: 81
2011-02-04 08:33:23     I     #2388     naInet     Connected to ePO Server: 100.100.0.248
2011-02-04 08:33:23     I     #2388     naInet     Uploading SPIPE HTTP header
2011-02-04 08:33:23     I     #2388     naInet     Uploading data in bytes: 2054
2011-02-04 08:33:23     I     #2388     naInet     Reading acknowledgement from ePO Server
2011-02-04 08:33:24     I     #2388     naInet     No package to receive from ePO Server, HTTP return code: HTTP/1.1 202 OK
2011-02-04 08:33:24     I     #2388     naInet     
2011-02-04 08:33:24     I     #2388     naInet     Received response [202 OK] from ePO Server
2011-02-04 08:33:24     I     #2388     naihttp     client:no package to receive
2011-02-04 08:33:24     I     #2388     naInet     Uploaded file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412820033270000_699.spkg to Server successfully
2011-02-04 08:33:25     I     #2388     imsite     NaInet library returned code == 13
2011-02-04 08:33:25     I     #2388     naInet     HTTP Session closed
2011-02-04 08:33:25     i     #2388     Agent     No package received from ePO Server
2011-02-04 08:33:25     i     #2388     Agent     Agent communication session closed
2011-02-04 08:33:25     I     #2388     Agent     Agent communication failed, result=-44
2011-02-04 08:33:53     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:33:53     I     #4516     Uec     Processing progress information
2011-02-04 08:33:53     i     #4516     Updater     Backing up file(s) Engine DAT
2011-02-04 08:33:53     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:01     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:01     I     #4516     Uec     Processing progress information
2011-02-04 08:34:01     i     #4516     Updater     Pre-notifying for DAT update.
2011-02-04 08:34:01     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:01     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:01     I     #4516     Uec     Processing progress information
2011-02-04 08:34:01     i     #4516     Updater     Copying DAT.
2011-02-04 08:34:01     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:07     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:07     I     #4516     Uec     Processing event information
2011-02-04 08:34:07     I     #4516     UpdEvents     Generating update event:EventId=2401:Severity=4:ProductId=VIRUSCAN8700:Locale=0000:UpdateType=DAT:UpdateError=0:NewVersion=6246.0000:DateTime=02032011
2011-02-04 08:34:07     I     #4516     UpdEvents     EpoEventInf Interface: Event element created.
2011-02-04 08:34:07     I     #4516     Uec     Done processing event  information
2011-02-04 08:34:07     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:07     I     #4516     Uec     Processing progress information
2011-02-04 08:34:07     i     #4516     Updater     Update succeeded to version 6246.0000.
2011-02-04 08:34:07     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:07     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:07     I     #4516     Uec     Processing progress information
2011-02-04 08:34:07     i     #4516     Updater     Post-notifying for DAT update.
2011-02-04 08:34:07     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing event information
2011-02-04 08:34:34     I     #4516     Uec     Done processing event  information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Verifying AgtMetaDet.McS.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Searching available updates for McAfee Agent Plugin.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Product(s) running the latest Plugin.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Verifying VSE870Det.McS.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Verifying VSE850Det.McS.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:34     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:34     I     #4516     Uec     Processing progress information
2011-02-04 08:34:34     i     #4516     Updater     Verifying BocDet_VSE.McS.
2011-02-04 08:34:34     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:35     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:35     I     #4516     Uec     Processing progress information
2011-02-04 08:34:35     i     #4516     Updater     Searching available updates for BOC DAT.
2011-02-04 08:34:35     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:35     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:35     I     #4516     Uec     Processing progress information
2011-02-04 08:34:35     i     #4516     Updater     Product(s) running the latest BOC DAT.
2011-02-04 08:34:35     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:35     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:35     I     #4516     Uec     Processing progress information
2011-02-04 08:34:35     i     #4516     Updater     Verifying VSE880Det.McS.
2011-02-04 08:34:35     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:35     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:35     I     #4516     Uec     Processing progress information
2011-02-04 08:34:35     i     #4516     Updater     Verifying ePOMVTDetect.McS.
2011-02-04 08:34:35     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:37     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:37     I     #4516     Uec     Processing progress information
2011-02-04 08:34:37     i     #4516     Updater     Update Finished
2011-02-04 08:34:37     I     #4516     Uec     Done processing progress information
2011-02-04 08:34:37     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:37     I     #4516     Uec     Processing   EndUpdateDialog information
2011-02-04 08:34:37     I     #4516     Uec     Done processing  EndUpdateDialog information
2011-02-04 08:34:37     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:37     I     #4516     Uec     Processing   EndUpdateDialog information
2011-02-04 08:34:37     I     #4516     Uec     Done processing  EndUpdateDialog information
2011-02-04 08:34:37     I     #4516     Uec     Received ipc data from mue
2011-02-04 08:34:37     I     #4516     Uec     Processing event information
2011-02-04 08:34:37     I     #4516     muemsg     Calling HandlePostpone with TaskID:  UpdateState: 1
2011-02-04 08:34:37     I     #4516     muemsg     Calling m_pUpdateInfoCallback->HandlePostpone 
2011-02-04 08:34:37     I     #4516     Updater     CMcAfeeUpdate::HandlePostpone() Entered taskid: 129
2011-02-04 08:34:37     I     #4516     Updater     Finished calling GetPostponeMins
2011-02-04 08:34:37     I     #4516     Updater     CMcAfeeUpdate::HandlePostpone() Exit
2011-02-04 08:34:37     I     #4516     muemsg     Finished Calling m_pUpdateInfoCallback->HandlePostpone 
2011-02-04 08:34:37     I     #4516     muemsg     Finished Calling HandlePostpone 
2011-02-04 08:34:37     I     #4516     UpdEvents     EpoEventInf Interface: Update event created.
2011-02-04 08:34:37     I     #4516     UpdEvents     DeInitializing Event Interface
2011-02-04 08:34:37     I     #4516     UpdEvents     EpoEventInf Interface: Deinitialization succeeded.
2011-02-04 08:34:37     I     #4516     muemsg     Updater session finish state value =1
2011-02-04 08:34:37     I     #4516     Uec     Done processing event  information
2011-02-04 08:34:37     I     #4516     Uec     Terminating thread
2011-02-04 08:34:38     I     #6004     Uec     Terminating ipc channel
2011-02-04 08:34:38     I     #6004     ipcchannel     Aborting IPC object connection
2011-02-04 08:34:38     I     #6004     ipcchannel     Closing IPC connection
2011-02-04 08:34:38     I     #2808     FrmSvc     User SID is S-1-5-18 and SessionID is 0
2011-02-04 08:34:38     i     #1772     Sched     The task Product Updates is successful
2011-02-04 08:34:38     i     #1772     Sched     Scheduler: Task [Product Updates] is finished
2011-02-04 08:34:38     I     #1772     Sched     >>--ReleaseTask
2011-02-04 08:34:38     I     #1772     Manage     Releasing Task Cookie=19255304
2011-02-04 08:34:38     I     #1772     Sched     <<--ReleaseTask
2011-02-04 08:35:52     I     #2604     Agent     Sending the next batch of immediate events
2011-02-04 08:35:52     i     #2604     Agent     Agent is looking for events to upload
2011-02-04 08:35:52     I     #2604     Agent     Agent did not find any events to upload
2011-02-04 08:35:52     I     #2604     Agent     Agent did not find any events to upload
2011-02-04 08:35:52     i     #2604     Agent     Agent uploading 1 events to ePO Server
2011-02-04 08:35:52     I     #2388     Agent     Started processing a package.. 
2011-02-04 08:35:52     I     #2388     SpiPkgr     Using sequence number 11574
2011-02-04 08:35:52     i     #2388     Agent     Agent communication session started
2011-02-04 08:35:52     i     #2388     Agent     Agent is sending EVENT package to ePO server
2011-02-04 08:35:52     i     #2388     Agent     Agent is connecting to ePO server
2011-02-04 08:35:52     I     #2388     naInet     HTTP Session initialized
2011-02-04 08:35:52     I     #2388     imsite          Upload from: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412821524180000_8783.spkg
2011-02-04 08:35:52     I     #2388     imsite          Upload response target: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412821524340000_23163.spkg
2011-02-04 08:35:52     I     #2388     naInet     Uploading file C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412821524180000_8783.spkg to ePO Server...
2011-02-04 08:35:52     I     #2388     naInet     Connecting to Real Server: 100.100.0.248 on port: 81
2011-02-04 08:35:52     I     #2388     naInet     Connected to ePO Server: 100.100.0.248
2011-02-04 08:35:52     I     #2388     naInet     Uploading SPIPE HTTP header
2011-02-04 08:35:52     I     #2388     naInet     Uploading data in bytes: 1086
2011-02-04 08:35:52     I     #2388     naInet     Reading acknowledgement from ePO Server
2011-02-04 08:35:52     I     #2388     naInet     No package to receive from ePO Server, HTTP return code: HTTP/1.1 202 OK
2011-02-04 08:35:52     I     #2388     naInet     
2011-02-04 08:35:52     I     #2388     naInet     Received response [202 OK] from ePO Server
2011-02-04 08:35:52     I     #2388     naihttp     client:no package to receive
2011-02-04 08:35:52     I     #2388     naInet     Uploaded file : C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129412821524180000_8783.spkg to Server successfully
2011-02-04 08:35:52     I     #2388     imsite     NaInet library returned code == 13
2011-02-04 08:35:52     I     #2388     naInet     HTTP Session closed
2011-02-04 08:35:52     i     #2388     Agent     No package received from ePO Server
2011-02-04 08:35:52     i     #2388     Agent     Agent communication session closed
Message was edited by: Quitch on 04/02/11 09:16:04 GMT
					
				
			
			
				
			
			
				

	
			
		


			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
			

				

	
	    
	
		
			
		
		
	

		
		
	


			

		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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		1 Solution
	


		        
            
		
		
			
            
                
                    

	


	    
			
            
                

                
                    
		
		
		    
		
			

				

				
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					JoeBidgood
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
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		‎02-04-2011
	
		
		08:36 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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Then I'm willing to bet you have the issue described in KB 52949  
Give that a try -
Regards,
Joe

					
				
			
			
				
			
			
				
			
			
				

					

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		6 Replies
	


	            
            
		
		
			
            
                

	


	    
			
            
                

                
				
					
						
					
				
            
                
                    
        

	
	

		
	

	


		
	
		

			







	 
	 
	
	

	

	

	
		

			

			
	

	

		


	

	
		

			
			

	

		

			

	
		
			
					

	
			
					JoeBidgood
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
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	Message 2 of 7

		

	
				
		
	
	


		

			

	
		
			
	
	

		

			

				

					
	

				

			

		

	



		
			
					
		

			
    

	
		
		
		‎02-04-2011
	
		
		05:41 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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The behaviour you describe sounds like a duplicate GUID problem.  Repeat your test so that the machine appears in ePO again: go into the properties for the machine and make a note of its GUID.
Then when it disappears again, search for the GUID in the Quick Search dashboard - don't include the curly brackets.
Is a different machine found?
HTH -
Joe

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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					Quitch
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
		
		
		
		
		
		
	
			
		

		
			
					
		

			Level 7
		

	
				
		
	
		

	
	

	
		
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		‎02-04-2011
	
		
		06:20 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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I had a similar thought to you and have been looking into that very idea. I've got the weekly ePO GUID duplication tasks setup (both clear non-reoccuring errors and remove high error systems), so this shouldn't be an issue I hope. To test I connected to the registry of the machine and deleted its GUID, restarted the framework service and then forced a wakeup. It's still not listed.
I've now tried the steps you provided. Is there a way to get GUID from the machine properties? I didn't see it so I connected to the machine's registry and got it from there. No other machine was found in a search (I excluded the brackets). No sequence errors were shown in the machine properties when I viewed it, though I don't know how quickly it would get them.

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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					JoeBidgood
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
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		‎02-04-2011
	
		
		07:10 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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You can get the guid from the agent properties if you click on the "More" link to give you the detailed properties for the agent 
One other thought - are these machines connecting via VPN?
Thanks -
Joe

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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					Quitch
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
		
		
		
		
		
		
	
			
		

		
			
					
		

			Level 7
		

	
				
		
	
		

	
	

	
		
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		‎02-04-2011
	
		
		08:32 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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The ones I've been testing on are, yes. There are rogues in other subnets, but the VPN ones crop up much more often so I have used them.

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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					JoeBidgood
					
				
		


				
		
	
	

	
		

			
		
			
	

	
			
				
		
		
			
		
		
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		‎02-04-2011
	
		
		08:36 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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Then I'm willing to bet you have the issue described in KB 52949  
Give that a try -
Regards,
Joe

					
				
			
			
				
			
			
				
			
			
				

					

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		‎02-07-2011
	
		
		04:32 AM
	
	

	
	
	
	
	
	
	
	
	
	
	
	

		

	
				
		
	
	

	
		

			
		
			

		


	

	
			

	
	
	 
	
	
	
				
		

			
				
					
						

							Re: Clients appearing then disappearing
						

					
					
				
			
		

	
			
	
	
	
	
	


		

	

	

	

	

	

	

	
			
					
				
		

	


	

		
			
            
                
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That looks to have done the trick. Thanks.

					
				
			
			
				
			
			
				
			
			
			
			
			
			
		

		
		
	

	
	


	
				
		
			
		
			
		
			
					
			
		
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
		
			
				

    
        
    

    


				
			
		
	
				
		
	
	

	
		

			
		
			
					
				
		
			
					

	
			

				
		
			
		
			
				

					
						
	
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