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Cant see Agent Log from ePo

I am unable to see any Agent logs from the ePo. I have tried to open the logs on a client using localhost:8081 but no luck.

I am runniing vse 8.8 , ep0 5.0, mcafe agent 4.8.

I also am getting policy enforcement error 2422 on all machines see screen shotsCapture.PNG

Any help much appreciated!

Kind Regards

Wayne Gilard

4 Replies
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McAfee Employee
McAfee Employee
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Message 2 of 5

Re: Cant see Agent Log from ePo

Looked poicy is not getting enforced from the client machine.

On the client machine.

1. Stop framework service.

2. C:\ProgramData\McAfee\Common Framework\DB. delete datastore.bin, server.bin, sitecache.bin files.

3. Start framework service and initiate ASCI from the client machine. Open Agent monitor window and click on the tabs (1-collect and send props, 2- enforce policies etc)

Please update us after following these steps.

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Re: Cant see Agent Log from ePo

HI Hem, thanks for replying, I am unable to stop mcafee services on the local machine, due to vse, I will remove vse and then try stopping services. What is asci?

Regards

WG

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McAfee Employee
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Message 4 of 5

Re: Cant see Agent Log from ePo

Please disable VSE AP before stopping framework service.


ASCI is agent server communication interval.

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Re: Cant see Agent Log from ePo

HI Hem , ok have done that and am now able to access logs locally and from server, thankyou! Will this have to be done on every client (200+) is there an automated way of doing it? Also I am still getting errors when enforcing

policies please see below

2422.PNG

2422-01.PNG

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