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Message 1 of 14

Cannot install mcafee agent 5.0 on client PC

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Hi, I've a problem with mcafee agent 5.0 installing package created by ePo 5.1.1

On server site I have epolicy 5.1.1 server with mcafee agent 5.0 in current master repository (Installed on vmware w2k12r2).

On client site I have VSE 8.8 with mcafee agent 4.5 (Installed on vmware windows7x64)

In administrator user (built-in user). All firewall on both site are closed

I've uninstalled mcafee agent 4.5 by run command "framepkg.exe /remove=agent" as administrator and restart my vmware

every thing ok and then the problem is when I try to install mcafee agent 5.0 by copy folder "0409" from path

"C:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\Software\Current\EPOAGENT3000\Install\0409\" on my epolicy server

to D:\temp and I tried install mcafee agent 5.0 (framepkg.exe from my epolicy server was created by agent 5.0 on master repository)

by run command prompt as administrators and type this command  "framepkg.exe /install=agent /forceinstall /siteinfo=d:\temp\sitelist.xml"

I wait for 10 minute but nothing happen then I tried to run this command "framepkg.exe /install=agent /forceinstall" but nothing happen too

and I install mcafee agent 5.0 by right click on framepkg.exe > Run as administrators but nothing happen too.


Please help me to install mcafee agent 5.0

Best Regards

Prachya

1 Solution

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Hem
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Message 12 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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From existing machine, run the command #: FrmInst.exe /forceuninstall. Once MA 4.5 is removed then please install MA 5.0 and let me know how it goes.

View solution in original post

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Former Member
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Message 2 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Morning,

What happe if you create the agent Package from ePO console like this:

Go to System tree -> System tree actions -> New Systems -> Create and download agent installation Package

Save the file and run it locally (double click) and see what's happens

Best regards,

Jose Maria

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Message 3 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Thank you for your reply

I tried to follow your instructions but

It's not work. Nothing happen

no installation wizard pop up or anything

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Message 4 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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So What happens if you run (Windows key +R) this command in your Machine? msiexec

Do you get a Windows like that?

1.jpg

Just want to confirm that you do not have the msi installer corrupted..

Best regards,

Jose Maria


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Message 5 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Yes I got a Windows same as your picture.

Every thing is fine when I Install agent 4.8 which is a default version from epolicy.

But it's not work for agent 5.0

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Message 6 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Can you delete the agent 5.0 from the master repository and re- check the Package again? Or you can just re-check the Package in diferent branch..

Wich OS are you installing the McAfee agent in? Just to make sure it is supported..

Best regards,

Jose Maria

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Message 7 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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I've install on windows7 64bit Professional

I've already recheck package (MA500WIN.zip with file size 35,814,331 bytes)

and recheck in other branch (previous and evaluation)

But nothing happen

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Message 8 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Ok.

Do you get any logs under TEMP\McAfeeLogs?

Best regards,

Jose Maria

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Message 9 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Yes I've got 2 files in folder %temp%\McAfeeLogs

1. FrmInst_Client-PC.log

#-------------Run by command : framepkg.exe /install=agent /forceinstall----------------#

2014-11-24 15:46:10.850 I #2664 Stub Pkg

2014-11-24 15:46:10.850 I #2664 Stub Pkg START [FramePkg.exe  /install=agent /forceinstall]

2014-11-24 15:46:10.850 I #2664 Common Pkg CreateDirectory (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp)

2014-11-24 15:46:11.100 I #2664 Common Pkg CreateProcess (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp\FrmInst.exe, /install=agent /forceinstall /FramePkg /OriginalFramePkg="D:\FramePkg.exe" /Cleanup="C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp" /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="")

2014-11-24 15:46:11.147 I #2664 Stub Pkg Waiting for installation to complete

2014-11-24 15:46:11.147 I #2664 Common Pkg WaitForSingleObject (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp\FrmInst.exe, -1)

2014-11-24 15:46:11 I #380 Setup Ins START [/install=agent /forceinstall /FramePkg /OriginalFramePkg="D:\FramePkg.exe" /Cleanup="C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp" /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword=""]

2014-11-24 15:46:11 I #380 Setup Ins Windows 6.1.7601 Service Pack 1

2014-11-24 15:46:11 I #380 msiFix Ins Finding agent MSI product code

2014-11-24 15:46:11 I #380 msiFix Ins Got MSI product code {5C1FBBAF-14C8-4A23-A4A7-BCF19A979890}

2014-11-24 15:46:11 I #380 msiFix Ins Finding agent MSI version

2014-11-24 15:46:11 I #380 msiFix Ins Got agent MSI version 4.5.0101

2014-11-24 15:46:11 I #380 msiFix Ins Nothing to fix for this agent version

2014-11-24 15:46:11 I #380 Setup Ins Attempting to perform a setup operation

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Cmalib Ins [Update manifest product count]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

2014-11-24 15:46:11 I #380 Cmalib Ins Referencer 1 VIRUSCAN8800

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

2014-11-24 15:46:11 I #380 caShrLb Ins Installed version=4.5.0.1499

2014-11-24 15:46:11 I #380 caShrLb Ins Product count=1

2014-11-24 15:46:11 I #380 caShrLb Ins Managed mode=0

2014-11-24 15:46:11 I #380 Setup Ins Legacy installed=1

2014-11-24 15:46:11 I #380 Setup Ins Upgrade supported only from MA 4.6 and above.

2014-11-24 15:46:11 I #380 Thread Ins Exit program

2014-11-24 15:46:11 I #380 Setup Ins END 1603

2014-11-24 15:46:11.272 I #2664 Stub Pkg END 1603

2014-11-24 15:46:11.382 I #3152 Main Cle

2014-11-24 15:46:11.382 I #3152 Main Cle START [3428 /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" "C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp"]

2014-11-24 15:46:11.382 I #3152 Main Cle Delete on reboot: C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp\cleanup.exe

2014-11-24 15:46:11.397 I #3152 Main Cle Delete on reboot: C:\Users\EPOLIC~1\AppData\Local\Temp\mfe53B7.tmp

2014-11-24 15:46:11.397 I #3152 Main Cle END 0

#-------------Run by right click on framepkg.exe > Run as administrator ---------------------#

2014-11-24 15:50:25.444 I #300 Stub Pkg

2014-11-24 15:50:25.444 I #300 Stub Pkg START ["D:\FramePkg.exe" ]

2014-11-24 15:50:25.444 I #300 Common Pkg CreateDirectory (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp)

2014-11-24 15:50:25.710 I #300 Common Pkg CreateProcess (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp\FrmInst.exe, /Install=Agent /FramePkg /OriginalFramePkg="D:\FramePkg.exe" /Cleanup="C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp" /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword="")

2014-11-24 15:50:25.741 I #300 Stub Pkg Waiting for installation to complete

2014-11-24 15:50:25.741 I #300 Common Pkg WaitForSingleObject (C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp\FrmInst.exe, -1)

2014-11-24 15:50:25 I #392 Setup Ins START [/Install=Agent /FramePkg /OriginalFramePkg="D:\FramePkg.exe" /Cleanup="C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp" /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" /EmbeddedUsername="" /EmbeddedDomain="" /EmbeddedPassword=""]

2014-11-24 15:50:25 I #392 Setup Ins Windows 6.1.7601 Service Pack 1

2014-11-24 15:50:25 I #392 msiFix Ins Finding agent MSI product code

2014-11-24 15:50:25 I #392 msiFix Ins Got MSI product code {5C1FBBAF-14C8-4A23-A4A7-BCF19A979890}

2014-11-24 15:50:25 I #392 msiFix Ins Finding agent MSI version

2014-11-24 15:50:25 I #392 msiFix Ins Got agent MSI version 4.5.0101

2014-11-24 15:50:25 I #392 msiFix Ins Nothing to fix for this agent version

2014-11-24 15:50:25 I #392 Setup Ins Attempting to perform a setup operation

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Cmalib Ins [Update manifest product count]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 I #392 Cmalib Ins Referencer 1 VIRUSCAN8800

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 I #392 caShrLb Ins Installed version=4.5.0.1499

2014-11-24 15:50:25 I #392 caShrLb Ins Product count=1

2014-11-24 15:50:25 I #392 caShrLb Ins Managed mode=0

2014-11-24 15:50:25 I #392 Setup Ins Legacy installed=1

2014-11-24 15:50:25 I #392 Setup Ins Upgrade supported only from MA 4.6 and above.

2014-11-24 15:50:25 I #392 Thread Ins Exit program

2014-11-24 15:50:25 I #392 Setup Ins END 1603

2014-11-24 15:50:25.913 I #300 Stub Pkg END 1603

2014-11-24 15:50:25.975 I #2120 Main Cle

2014-11-24 15:50:25.975 I #2120 Main Cle START [776 /LOGDIR="C:\Users\EPOLIC~1\AppData\Local\Temp\McAfeeLogs" "C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp"]

2014-11-24 15:50:25.975 I #2120 Main Cle Delete on reboot: C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp\cleanup.exe

2014-11-24 15:50:25.991 I #2120 Main Cle Delete on reboot: C:\Users\EPOLIC~1\AppData\Local\Temp\mfe3639.tmp

2014-11-24 15:50:25.991 I #2120 Main Cle END 0

2. FrmInst_Client-PC_error

#-------------Run by command : framepkg.exe /install=agent /forceinstall----------------#

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Cmalib Ins [Update manifest product count]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

2014-11-24 15:46:11 E #380 Filer Ins Error trace:

2014-11-24 15:46:11 E #380 Thread Ins [Main thread]->

2014-11-24 15:46:11 E #380 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:46:11 E #380 Filer Ins  Missing MA data path

#-------------Run by right click on framepkg.exe > Run as administrator ---------------------#

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Cmalib Ins [Update manifest product count]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 E #392 Filer Ins Error trace:

2014-11-24 15:50:25 E #392 Thread Ins [Main thread]->

2014-11-24 15:50:25 E #392 Setup Ins [Attempting to perform a setup operation]->

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

Hem
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Message 10 of 14

Re: Cannot install mcafee agent 5.0 on client PC

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Looks like you are upgrading the agent from 4.5 to 5.0

2014-11-24 15:50:25 E #392 Filer Ins  Missing MA data path

2014-11-24 15:50:25 I #392 caShrLb Ins Installed version=4.5.0.1499

2014-11-24 15:50:25 I #392 caShrLb Ins Product count=1

2014-11-24 15:50:25 I #392 caShrLb Ins Managed mode=0

2014-11-24 15:50:25 I #392 Setup Ins Legacy installed=1

2014-11-24 15:50:25 I #392 Setup Ins Upgrade supported only from MA 4.6 and above.

MA 4.5 is already EOL -so not sure whether upgrade will work or not.


Are you facing the issue with new install also or upgrade from MA 4.6?

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