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prestigeit
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Message 1 of 11

Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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I have tried to install the ePO Update 10, but it prompt the following message, but I checked in my ePO, the Client Proxy 4.0.0.193 are checked in. What can I do, please help, thanks. Upgrade or remove these product extensions to proceed. Client Proxy 3.2.0.189 (MCPSRVER1000) -requires Client Proxy 4.0.0.193
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cdinet
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Message 9 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Does the extension show in software catalog?  Otherwise can you log into the download portal with your grant number and email address?  

https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

 

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vivs
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Message 2 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Hello @prestigeit 

Thanks for your post.

Run Download Software Product List from Server task or Update the PCL.

https://kc.mcafee.com/corporate/index?page=content&id=KB79523

https://docs.mcafee.com/bundle/epolicy-orchestrator-5.10.0-product-guide/page/GUID-E335192C-CF77-462...

Once imported then please try to run the ePO 5.10 CU 10.

Here is the KB with supported version of extensions and MCP 4.0.0.193 is supported:

https://kc.mcafee.com/corporate/index?page=content&id=KB94079

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prestigeit
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Message 3 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Sorry, the problem still here, can't solve, I provide the screen capture to you , please take a look, thanks.

 

Error.JPG

Check on EPO Console

Error1.JPG

 

vivs
McAfee Employee
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Message 4 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Hello @prestigeit 

Thanks for your response.

As per the screenshot it seems you have checked in the package in Master Repository.

Please do check the Extensions Page for version checked in.

Also you can download the package extract it and you will see the extensions.

Once you get the extensions please check in 

same can be downloaded from the product download site page.

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prestigeit
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Message 5 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Checked, the version is 4.0.193.

 

Error2.JPG

prestigeit
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Message 6 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Yes, I found it, the version is 3.2.0.189 in Extensions, can you teach me how to install the extension?

Error3.JPG

vivs
McAfee Employee
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Message 7 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Hello @prestigeit 

Thanks for your response.

Please download the extension from Product Download Sit using you Grant Number and associated email with your grant.

Download the zip folder-Extract it - Go to the server folder and you will be able to see the extension and you need to check-in that .zip folder in the Extension-Install Extension.

After that go to the same please Extension-Install Extension.

While Extension is installing please do not make any changes till the time you are not getting any message.

Before making any changes please make sure that you have a ePO Server and ePO Database backup available with the help of the below KB article:

https://kc.mcafee.com/corporate/index?page=content&id=KB66616

Backup is mandatory.

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prestigeit
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Message 8 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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I can't login to McAfee Content & Cloud Security Portal, I have sent email to   licensing @ mcafee.com  to get my login and password. I am still waiting the result,

cdinet
McAfee Employee
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Message 9 of 11

Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Does the extension show in software catalog?  Otherwise can you log into the download portal with your grant number and email address?  

https://www.mcafee.com/enterprise/en-us/downloads/my-products.html

 

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Re: Can't upgrade McAfee ePO from 5.10.0 Update 9 to Update 10

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Downloaded and update successful, thank you very much.

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