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Can't install agent - https not working

Hello,
I have a problem with Mcafee EPO - I can't install agents.
I put attention that the url from which Mcafee tried to install is:
https://myserver:1080/Software/Current/EPOAGENT3000/Install/0409/Framework+Install.zip
Https doesn't work for me - the path only works when I change https to http - what can I do please?
By the way - the admin panel (which is https - working).
 
Thanks
7 Replies
cdinet
McAfee Employee
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Message 2 of 8

Re: Can't install agent - https not working

Are you talking about the smartinstall url?  If so, what exact errors do you see in the smartinstall log?  

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cdinet
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Message 3 of 8

Re: Can't install agent - https not working

Also, is your epo mvision or on-prem?  If on-prem, does the push agent feature work or fail?  KB56386 lists environmental requirements for that.

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Re: Can't install agent - https not working

Yes -  smartinstall url.

But even though I am trying to deploy agent -not manually- I click 'system' and click deploy - it says "managed" but nothing happens and nothing is installed - I think because the connectivity works for http and not https and Mcafee download from https.

Log:

https://pastebin.com/U5hW8Dem

Thanks

cdinet
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Message 5 of 8

Re: Can't install agent - https not working

I am not able to access your link for logs.  Are you using mvision or cloud epo?  Follow this to see if you can find where errors are - https://community.mcafee.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DE...

For mvision or cloud, you won't be able to see any server logs, but by the port you listed, that appears to be more on-prem with custom ports.  Yes, the agent uses https to access superagent or epo repositories.

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Re: Can't install agent - https not working

This is not cloud.

Log:

https://easyupload.io/nlgm2t

 

Thanks

vivs
McAfee Employee
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Message 7 of 8

Re: Can't install agent - https not working

Hello,

Below is the log analysis:

Thu Dec 17 15:09:39 2020	I	[Relay] Unable to discover any relay in the network
Thu Dec 17 15:09:39 2020	E	Trying to install agent failed by all mechanisms
Thu Dec 17 15:09:39 2020	E	Error occured during agent bootstrap operations
Thu Dec 17 15:09:39 2020	W	FrameworkInstall.zip download is failed. It will resume in next run.
Thu Dec 17 15:09:39 2020	I	Deinitializing...
Thu Dec 17 15:09:39 2020	I	FindFirstFile :C:\Users\USER~1.DES\AppData\Local\Temp\McAfeeSmartInstall\Upgrade\*.*
Thu Dec 17 15:09:49 2020	I	****BS_END*****

FrameworkInstall.zip Is not getting downloaded.

You should be checking your Firewall/Proxy network issues.

have you tried using other options like Framepkg.exe or deployment from ePO 

Please do refer KB66797

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cdinet
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Message 8 of 8

Re: Can't install agent - https not working

The log should show the url it is trying to download files from.  You can copy that url and put it in the browser to see if the files can be downloaded manually.  If not, then you will need to resolve that first.

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